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Job Overview



Job Role

Audit Executive

Gender preferred

No Preferences

Functional Area

Audit & Control

Work preferred

Work from Office



Any Graduation

Post Graduation

Any Post Graduation


Business: WPB – Fraud Operations

Open positions: 1

Role Title: AVP – Operations Support

GCB: 5

Location (Country / City): Bangalore

Recruiter Name: Akshay Sinha Kumar

The Opportunity:

Fraud Operations team is an integral part of WBP Credit Control Services. The Fraud Operations team deals with Fraud Prevention, Detection & Mitigation processes, constantly working towards combating fraud and protecting the Bank and our customers from losses and fraud risk. The team comprises several global processes which support the global businesses across all regions of the group.

What you’ll do:

Principal Accountabilities: Key activities and decision making areas

Impact on the Business [COMPLETE 3-4 AREAS]

  • Accelerate the delivery of Global projects, in driving cost efficiency. Lead all migrations to GR sites as the Project Lead, helping to work through roadblocks and address show-stoppers.
  • Continuous improvement in OOE and performance against Global Operating Metrics.
  • Assess and identify potential to drive process improvement, rationalisation and consolidation of work from different regions, implement solutions to enhance contribution by Operations
  • Report on relative contribution of GSCs, make recommendations to enhance performance and reduce variances
  • Coordinate execution of initiatives across GR Fraud Operations by supporting the Head of GR Fraud Operations, measuring results and reporting progress to all stakeholders.
  • Support the GR Head of Fraud Ops to develop tactical plans to meet cost saves & financial targets for the year. Lead Headcount management & AOP governance for all Fraud Ops sites
  • Develops direct reports and ensures accuracy of the reports, programs and projects that are created within the team.

Customers / Stakeholders [COMPLETE 3-4 AREAS]

  • Deliver outstanding customer service to all stakeholders. Liaise and work with both Regional and GSC Ops and Fraud Risk colleagues to ensure the best possible experience and outcomes for customers and Function.
  • Adapt and share best practices/ success stories from Fraud Operations standpoint across GSCs and Regions.
  • Coordinate activities with COO team and Global Service Leads for Fraud Ops.
  • Demonstrate the ability to organize and prioritize activities to ensure the role develops momentum through a series of quick wins
  • Maintain effective relationships with site leadership team and central global utility teams i.e. IT systems support
  • Local change support when introducing new interventions/procedures

Leadership & Teamwork [COMPLETE 3-4 AREAS]

  • Work as part of an integrated GR Fraud Operations Team
  • Proactively support Fraud Ops teams through direct and indirect actions beyond any suggested, or prescribed, activities particular to this role
  • Be a positive and visible role model, acting as an ambassador for GR Fraud Ops
  • Display courageous integrity in all dealings
  • Assist in driving the employee engagement to above best in class.
  • Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC and with external business partners

Operational Effectiveness & Control [COMPLETE 3-4 AREAS]

  • To continually reassess the operational risks associated with and inherent in the business, taking account of changing economic or market conditions, global standards, legal and regulatory requirements, operating procedures and practices, and the impact of new technology
  • In conjunction with Ops Risk & Compliance, implement the Group Compliance Policy.
  • Will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
  • Support in managing MAPs and HELIOS, working closely with the Fraud Ops Risk teams
  • Maintain HSBC Internal Control standards, including the timely implementation of internal & external audit points together with any issues raised by external regulators
  • Maintain cost center accountability by monitoring expenditure against department budgets and ensure additional expenditure approval is sought with a full supporting documentation as required

Management of Risk (Operational Risk / FIM requirements)

To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

Observation of Internal Controls (Compliance Policy / FIM requirements)

To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.

To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.


What you will need to succeed in the role:


  • Diploma or degree in any discipline or relevant work experience commencement with the position
  • Experience
  • All Level 6 and Level 5 applicants should have served at least 18 months in their current functional role and department
  • All applicants must have successfully completed their probation period
  • Employees must meet performance and behavioural standards as defined in the policy

Skills Required

  • Strong leadership skills evidenced by achievement of objectives together with a proven track record of execution in an ever changing Risk environment
  • Strong relationship management skills with the ability to manage and engage multiple stakeholders, understand their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner
  • Highly effective in working with all levels of management and staff and able to work and influence decision making in a matrix environment
  • Strong communication, presentation and influencing skills – both verbal and written
  • Attention to detail and ability to ensure that information is captured in a timely manner
  • Excellent reporting, tracking skills and MS Office skills
  • Proven ability to prioritise workload effectively in line with business priorities.
  • Operates effectively across cultures and in multi-cultural diverse work environments
  • Ability to analyse large amounts of data efficiently, draw conclusions on what the data means and actions required
  • Resourceful - ability to leverage resources available to achieve goal.
  • Strong Project Management skills.
  • Understanding of Fraud Processes – Desirable

Link to Candidate User Guide:


Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***

* The information contained in this job description is a true and accurate reflection of the job as specified.



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