Responsibilities:-
•    Perform process transactions involving data entry/data capture according to defined methods, procedures, and standard delivery solutions and deliver operational excellence
•    Ensure all month end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed KPIs / SLAs targets as applicable
•    Align team goals and targets with that of the Customer
•    Be the primary point of contact for all the level 2 travel & expense query
•    Work with Clients to drive the activities efficiently and accurately
•    Guide the teams on Standard methodologies in the area of T&E
•    Should build, run and handle the governance around customer and Genpact communication enabling better visibility, transparency and partnership within the relationship
•    Responsible to establish and monitor the quality standards process metrics and methodologies. Work with the team to strategize quality initiatives and identify continuous improvement projects and setup plans for execution
•    Setting up and monitoring critical metrics, control indicators, measurement systems to ensure the smooth and successful service delivery of operational, business processes
•    Ensure client satisfaction and successful external & internal audits
Minimum qualification
•    B.Com / MBA Finance 
•    Proven experience
Preferred skill set
•    Significant Experience in balancing Travel and Entertainment process is helpful
•    Excellent written & verbal communication skills
•    Ability to communicate clearly at all levels within the organization.
•    Ability to balance varied volumes of workloads and meet targets on time