Job Reference

* JR00090378

Job Summary

* Assistant Manager - Debt Management Services - Cards

Job Purpose

“This position is open with Bajaj Finance ltd.”

Job Duties & Key Responsibilities

* Duties and Responsibilities - • Responsible for Field Debt Collection of Credit Card in the respective location. • Personal Visit to high POS and Critical customers. • Identifying the Collection Agencies in the respective Location for Capacity building. • Managing Agencies and Collection Executives of Agency. • Ensuring timely allocation in automated or manual environment. • Delivery of Critical Collection Performance metrics in the location for Cards. • Ensuring legal guidelines are complied for entire collection structure in letter and sprits. • Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. • Ensure adherence to the Code of Conduct. • Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. • Handle customer issues escalations. • Ensuring documented feedback and action taken on all cases in soft buckets. • Ensuring adequate “Feet on Street” availability bucket-wise / segment-wise. • Report for support on mechanism for legal / police issues. • Ensuring audit queries are complied with<xqyqz> ensuring corrective and preventive action. • Manage productivity by fixing productivity parameters for Agencies / collection executives monitoring performance against set parameters like DRR and weekly milestones and daily review of agency field executives and agency in the location.