CA, CFA, CMA, MCOM/BCOM, CS
Work from Office
Any Post Graduation
Role & Responsibility
- Managed quality audit projects for clients.
- Design the quality SOP and ensure the implementation.
- Ensure the target of auditing with the help of the auditor.
- Manage the daily, weekly and monthly quality activity as defined by SOP
- Maintain the quality dashboard and daily activity.
- Maintain the record of feedback, Mocks, and Certifications
- Create the benchmark of call quality by understanding the use case.
- Update the quality SOP to bring the best outcome
- Conduct meetings with clients to do a better quality calibration.
- Take corrective action to achieve the call audit target.
- Achieve the quality KPI at the organizational level.
- 8-10 Years of work experience in Quality and Training, preferably from BPO.
- Have fair understating for Saleskills, Softskills, Sale Process
- Should have a good command of advanced excel, google sheets. Python.
- Should have managed a quality team.
- Should have done quality management projects.
- Location: Remote / Delhi NCR, Chennai, Bangalore, Goa
- Joining Date: Asap :)