CA, CFA, CMA, MBA, MCOM/BCOM
Work from Office
Any Post Graduation
Collaboration = Innovation
One leads to the other. At Moody’s, we believe good teamwork gives us an edge. We foster a culture that thrives on diverse perspectives to overcome ever-changing market challenges. Join us and let’s move the world forward together.
Moody’s (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. Moody’s combines international presence with local expertise and over a century of experience in financial markets. Learn more at moodys.com.
At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity
Moody’s Analytics provides financial intelligence and analytical tools supporting our clients’ growth, efficiency and risk management objectives. The combination of our unparalleled expertise in risk, expansive information resources, and innovative application of technology, helps today’s business leaders confidently navigate an evolving marketplace.
Roles & Responsibilities:
Working in a small global team candidates would need to show strong levels of teamwork and flexibility to proactively support our stakeholders, responsibilities would include:
- Create and manage new usernames and passwords for the Relationship Managers (RMs)
This will involve using the internal admin site to maually create and bulk upload users with a template.
- Liase with the clients and RM to ensure details are correct
Using a group email and internal contact channels such as Slack and Teams.
- Provide troubleshooting and support to RM if the client is experincing access problems
This will involve collecting details on potential errors from the internal logs and the client themselves and may also include working with level 1 support.
- Cleanse the data in both SFDC and the internal admin site to ensure that the data matches and is current.
Updating user details, company names and also joining duplicate accounts together working with the local RM allowing a more efficient fulfillment process.
- Support and create RM training and user Guides
Where required to esure the correct data is provided and the other business sectors are aware of the role and responsibilities.
- Advise and work on evolving the user management process
Working with the local support teams and devlopers to make the process efficeint and ensure a high level of customer service.
Business proficient in English. Any additional languages are an advantage.
- 0-3 years of work experience in this sector or other related customer service fields.
- Knowledge of Microsoft Office suite (word, outlook, excel etc)
- Good organization, attention to detail, problem solving skills and verbal and written communication
- Ability to multi-task and adapt to shifting priorities.
- Proficiency in English
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody’s Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.