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Job Overview

Category

OTHERS

Job Role

Risk Management

Gender preferred

No Preferences

Work preferred

Work from Office

Qualification

Graduation

Any Graduation

Post Graduation

Any Post Graduation

Description

Responsibilities:-
· Drive Root Cause Analysis (RCA) and expedient resolutions for critical issues
· Leverage technology and innovation to bring continuous improvement to the operational processes
· Work effectively in a cross-functional environment with legal, technical, and product management teams
· Evaluate copyright and appropriateness for content submitted through Amazon.com's Kindle Direct Publishing
· Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels
· Candidates must be willing to view and evaluate content that may be considered religiously sensitive, politically extreme or otherwise offensive
. Conduct weekly 1:1’s, Quality Checks, Audits, Coaching and Development
. Assists team with performance improvement efforts and drives team performance
. Create, redefine and approve Standard Operational Procedures (SOP)
. Serve as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, adherence to company policies and a commitment to excellent customer service.

QUALIFICATIONS:-

> Must be fluent in English in written and verbal communication

> Passion for reading.

> 3+ years of experience with MS Excel A minimum of 2 years of process experience in publishing, customer service or similar production environment

> Strong trend and data analysis skills (using excel and similar software) with the ability to notice patterns in data for the purpose of driving decision making

> Experience in process improvement and troubleshooting

> Experience in creating and modifying operational metrics

> Strong project management skills

> Must be able to think creatively and possess strong analytical and problem solving skills

> Ability to drive and document new processes and simplify existing processes

> Ability to drive root cause analysis and identify corrective actions

> A minimum of one year experience in Content Risk Management team

> Educational qualification of Bachelor’s Degree or Higher. (Should have completed graduation and have documentary evidence of the same like Provisional Certificate and/or Degree Certificate)

PREFERRED QUALIFICATIONS:-

. Existing L4 candidate with 1+ years of experience is required

. Possess accountability for optimizing the self-publishing process to achieve operational goals

· Exceptional level of organization and attention to detail

· Experience using SQL

· Comfortable handling a high volume of work on a daily basis

· Strong personal integrity

· Strong technical and analytical aptitude, including some knowledge of statistics

· Proficiency with Lean and Six Sigma tools

· Must be able to think creatively and possess strong analytical and problem solving skills

· Experience in digital media and knowledge of the publishing industry is a plus

· Fluency in a European language, Hindi, Arabic, or Japanese (written and verbal) a plus

 

Skills

Risk Managementlegalproduct managementExcelinnovationQualityLean

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