Responsible for the elicitation, analysis, and documentation of a client's business needs and requirements. Elicits, writes formal specifications, and communicates business requirements between development and client to design and implement business solutions. Develops and improves business processes within the technology and business organizations and understands client requirements, specifying and analyzing these to a sufficient level of detail to ensure clarity of definition. Translates complex business requirements into technical solutions as required. Makes technical solution recommendations to meet requirements based on understanding of how technical solutions will impact the business and stakeholders as required. Responsible for building and maintaining a relationship with customers. Uses a structured requirements process to assess near-term needs. Adheres to metrics to ensure customer satisfaction and may recommend metrics. Ensures that implementation follows the design. Ensures change management and communication of change to team and/or client is done in a systematic way for complex projects Proactively identifies, recommends, and implements improvements to the process. Develops an in-depth awareness and understanding of multiple the company technologies, products, and services. Participates in short term planning sessions with a client to improve a business process