Senior Associate
Amazon- 1 week ago
- Bengaluru
- Full Time
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Job Overview
Category
CA, CFA, CMA, MCOM/BCOM
Job Role
Accountant / Accounts Executive
Gender preferred
No Preferences
Functional Area
Work preferred
Work from Office
Qualification
Graduation
Any Graduation
Post Graduation
Any Post Graduation
Description
Description
Handle various types of cases related to catalog and vendor complaints
- Provide required inputs to stakeholders to manage vendor feedbacks
- Co-ordinate with sellers/vendors & internal teams for Catalog creation, product imaging, catalog edits and all catalog related activities
- Document processes & regularly update existing SOPs
- Review & suggest SOP changes required if any to the team basis input from Category managers
- Handle various sets of daily, weekly and monthly business reports
- Onboard new processes if required as per the business needs
- Excellent written and oral communication skills in English
- MS Excel proficiency – ability to mine voluminous data for specific detail
- Strong analytical skills
- Strong interpersonal skills
- Excellent listening skills
- Excellent data accuracy skills, eye for detail, and commitment to meet deadlines
- Pace of implementation and consistency in performance
- Willingness to take initiatives and additional responsibilities
- Commitment and completion factor
- Peer respect - establish and maintain cooperative working relationships
- Creative and analytical problem solvers with passion for operational excellence
- Identify areas of possible process improvements
- Multi task in a fast paced environment
- Operate in the system with speed and accuracy necessary to meet Amazon standards
- Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders
- Flexible to work in shifts (including weekends) basis the business requirements and to make calls
- Interact with vendors/stakeholders for process setup/clearing blockers in process
- Flag possible escalation, dive deep to recommend and implement corrective actions
- Flag any updates received from stakeholders on process to Team Lead/Manager
- Be part of stakeholders’ calls to raise challenges, lead, and document conference discussions
- Audit tasks assigned to junior associates and report quality metrics
- Train new staff and give feedback to the training team/manager
- Understand the processes across teams & work towards improving the same along with process experts
Basic Qualifications
BASIC QUALIFICATIONS
- Bachelor’s degree in any discipline
- 2 - 4 years of experience in data-driven business operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data
- Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus
Preferred Qualifications
PREFERRED QUALIFICATIONS
- Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus
- Retail experience
- SQL knowledge
Company - ASSPL - Karnataka
Job ID: A1521539
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