Job Family Descriptor This group of sales support staff is responsible for the support and administration of the sales function by managing the end-to-end pre and post sales processes and the customer/supplier relationship in its entirety (i.e. quote to cash). Provides operational support in the sales channel to support sales associates and managers in their revenue generation activities. Responsibilities include Sales Process support (sales reports and analysis, budgets, results etc.) and Revenue Recognition support (reporting etc.). Support the sales staff at the back-end in meeting revenue targets by ensuring the timely negotiation, closing, processing and implementation of orders through interaction with various teams, ensuring early realization of revenue and contributing to credit reduction by working with collections teams and customers in resolving credit disputes. Also ensuring that the appropriate corporate deal governance and SOX guidelines are respected and that the deals are appropriately scrutinized in the context of these guidelines. Provide support to account managers on network inventory information and any other sales support. Generate reports for account managers. Provide feedback for improvement/changes in methods and techniques. Broad outline of the Role Provide support to account managers on network inventory information and any other sales support. Provide support to internal teams like IRT, billing, SA and SM teams on post-implementation issues. Generate reports for account managers. Assists supervisor to identify important issues or risks and providing feedback for improvement/changes in methods and teachniques. Seeks the approriate level of guidance and advice to ensure delivery of quality outcomes.
Operational role which is responsible for delivering results that have direct impact on the achievement of results within the job area. Conducts activities such as preliminary research, analytics and documentation.
Works under direct supervision
Actively acquires more skills, techniques, operating practices, knowledge of abstract concepts in order to progress towards full in the field of specialisation.
Has skills and knowledge that will allow them to adapt to effecively deal with unfamiliar issues, challenges problems within their field of specialisation.
Education : Graduate
Experience : 0-4 years Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills