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Job Overview

Category

CA, CFA, CMA, MBA, MCOM/BCOM, CS

Job Role

Investment Banking

Gender preferred

No Preferences

Functional Area

Work preferred

Work from Office

Qualification

Graduation

Any Graduation

Post Graduation

Any Post Graduation

Description


Job Title: Workflow Analyst
Location: Noida


About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.


Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.


Introduction:


To support the Financial Crime Screening operation by providing support for the technological services used by the team and ensure development and delivery of high quality data forensics. This will involve both directly performing analytical and development work, as well as working with the Barclays internal technical teams to ensure continued delivery of the platforms used. Additionally, compliance with Sanctions policies and work practices will be monitored and all requirements and restrictions adhered to.


What will you be doing?



  • Accountable for ensuring complete understanding of technical changes related to workflow and their implications for the operators and customer experience

  • Accountable for identifying, analysing and resolving/implementing processing issues to prevent re-occurrence, reducing loss to the business

  • Work with workflow team across sites and take joint responsibility for the control the workflow to enssure process efficiencies are achieved, team performance is optimised, Service Level Agreement are met by ensuring productivity and accuracy measures are in place

  • To provide support and cover in terms of process management to other Process Experts as required ensuring effective team working across the operation

  • Serve as the primary point of contact on Workflow related work

  • Serve as subject-matter expert on workflow optimization issues

  • Ensure service level targets are met; maintain the right headcount, and calculate resource capacity

  • Responsible for the maintenance and upkeep of all the Data related to workflow

  • Responsible for reporting data management activities around employee scheduling and volumes forecasts

  • Responsible for Queue monitoring and ensuring all SLA’s are met on time

  • Responsible for attending and leading various planning calls

  • Working closely with the OPS teams across sites to understand their workflow requirements

  • Improve processes and increase efficiency of operations by recommending necessary changes


What we’re looking for:



  • Graduate in any discipline

  • Proficient in MS Office applications

  • They must possess analytical skills essentially for reviewing information, analyzing data, and making appropriate recommendations for improvement

  • Comprehensive understanding of governance and control frameworks and processes

  • Working knowledge/Understanding of End to End payment flows


Skills that will help you in the role:



  • Knowledgde or Experience of Financial Crime Opertaions domain

  • Experience in data crunching/ analysis

  • Design and managing SharePoints

  • Experience in data manipulation of large datasets through the use of analytical tools (e.g. Tableau, SQL, VBA, Python, R) and a willingness to learn new languages and take on understanding of processes as required for the role.


Where will you be working?


Noida


Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.


Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.


Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.


Integrity
We operate with honesty, transparency and fairness in all we do.


Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.


Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.


Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.


Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.


Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.


Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.



Skills

innovation

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