Associate Director Of Digital Transformation

A3malouna.com on behalf of:
Concentrix United Arab Emirates
Job Title:
Associate Director of Digital Transformation

As the Associate Director of Digital Transformation, you will own and drive our clients end-to-end digital strategy, leveraging automation, AI, and advanced analytics to future-proof our operations. This is a high-impact leadership role requiring a blend of technical expertise, change management, and business acumen to:

• Transform legacy processes into scalable, intelligent workflows.
• Deliver measurable ROI through tech-enabled efficiencies and revenue growth.
• Position our client as a regional proptech leader.
  

Key Responsibilities
Digital Strategy & Leadership:

• Define and execute a 3-year digital roadmap aligned with our clients corporate vision, prioritizing initiatives with highest ROI (cost savings, CX uplift, revenue impact).
• Champion innovation: Pilot emerging technologies (e.g., generative AI, IoT, blockchain) to solve complex property management challenges.
• Secure C-suite buy-in: Present business cases, track KPIs, and report progress to the Board.
  

Operational Transformation

• Automate 50%+ of manual processes (leases, maintenance requests, billing) via RPA, AI, and low-code platforms.
• Deploy predictive analytics to optimize asset performance (e.g., maintenance forecasting, energy efficiency).
• Redesign customer journeys with omnichannel tools (mobile apps, chatbots, self-service portals).
  

Stakeholder & Ecosystem Management

• Partner with PropTech vendors to co-develop tailored solutions Lead cross-functional teams (IT, Operations, Finance) to embed digital workflows.
• Advise CXOs on tech investments, risks, and scalability.
  

Data & Governance

• Unify data silos into a single source of truth (CRM, ERP, IoT sensors).
• Enforce cybersecurity and compliance (GDPR, UAE data laws) across digital assets.
  

Qualifications & Experience
Non-Negotiables:

• 10+ years in digital transformation leadership, with a proven track record in property management, real estate tech, or related industries.
• Process automation (RPA, AI/ML, workflow tools like Power Automate).
• Data ecosystems (Power BI, Tableau, SQL, predictive modeling).
• Change management (ADKAR, Agile).
• Executive presence: Experience presenting to C-suite and Board members.
  

Differentiators:

• Proptech specialization: Familiarity with platforms SalesForce and Genesys.
• Certifications: Sigma Six.
• Arabic proficiency (advantageous).
  

Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time2026-05-19
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents