Associate – Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, sharedand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

American Express is on a journey to provide the worlds best customer experience every day. The Commercial Data Office (CoDO) team, within Global Commercial Services (GCS), is focused on powering the best customer experience and business growth through streamlined data. With continuous changes in the regulatory environment and innovation through data evolving, we play a key role in strengthening GCS critical enablers and supporting new growth opportunities. In partnership with the Enterprise Chief Data Office and across GCS, CoDO is tasked with building new, innovative data solutions for our customers, while adhering to regulations and data management standard methodologies.

The teams scope is comprised of 3 pillars:

Drive Strategic Growth & Revenue -Defining the vision and roadmap to transform data as a key asset to power business growth.

Modernize Data Management -Ongoing data management, data discovery and collaboration across Global Commercial Services

Ensure Health of the Commercial Business - Striving for 100% reliability of current data platforms and capabilities while developing more agility and scalability for the future

Purpose of the Role

This role would be focused on solutioning for GCS Data Quality Issues. This would involve partnering with stakeholders/GCS teams to gather requirements performing Root Cause Analysis via data mining and analysis, identifying process gaps or monitoring existing solutions proposing and developing possible solutions using Python and presenting to the leaders/stakeholders and if required, working with technology for development of scalable Data Quality solutions.

Responsibilities

• Accountable for the necessary remediation of Data Quality Issues originating from business processes and accountable for notifying key stakeholders on remediation activities.
• Ensure maintenance of existing Python based capabilities and propose new solutions based on user requests.
• Ensure Data Quality Issues are captured, managed, and have a plan for remediation that is thorough, complete, and timely to ensure a comprehensive fix is completed.
• Writing and executing complex Python and SQL codes to analyze and profile data in a big data environment.
• Knowledge of business data and systems that your domain/business unit produce and consume.
• Participate in project meetings and communicate effectively with leaders, peers, architects, system analysts, project managers & others, reporting project status as required.

Critical Factors to Success

Business Outcomes:

• Deliver high quality & accurate Data Quality solutioning within deadlines.
• Understanding the gaps and remediating the same as per business requirements.
• Accountable for the Agile delivery framework.
• Tracking progress and sharing project updates to ensure stakeholder satisfaction.

Leadership Outcomes:

• Put enterprise thinking first and balance the needs of customers, partners, colleagues & shareholders.
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity.
• Lead with an innovative mindset and deliver the worlds best customer experiences every day.

Academic Background & Past Experience

• MBA or Bachelor/Advanced degree in science, computer science, information technology, information management
• 2-5 years of relevant experience as data/business analyst

Functional Skills/Capabilities

• Strong problem-solving and excellent written & verbal communication.
• Knowledge of Amex SORs for GCS, experience in product development & solution designing.
• Experience in requirement gathering, data management, processing, project tracking and documentation.
• Ability to multi-task with high precision & quality delivery.
• Experience in working with technology to drive data quality solution - build & automation.
• Ability to independently drive, track and ensure accurate delivery.

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• Strong change orientation, creative thinking and effective in being part of flexible agile teams.

Technical Skills/Capabilities

• Strong Python Skills
• MS Excel- data querying and analysis.
• JIRA for User Stories and Agile Scrum Management.
• Confluence, MS Word & PowerPoint for documentation.
• MS Excel knowledge and SQL/Hive for data analysis.
• ML experience a plus but not compulsory

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.