Customer Offering And Planning Executive

Job description / Role

Job Type
Full Time

Job Location
UAE

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
Finance, Business Analysis & Consulting

Company Industry
Retail

Company Overview

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the Role

We are looking for a highly skilled MIS Executive / Business Analyst to support our National Aftersales operations by ensuring seamless system performance, accurate master data management, and resolution of SAP related service centre issues. In this critical frontline support role, you will help drive operational efficiency, faster processes, and smooth invoicing by maintaining and improving Aftersales systems and data.

What You Will Do

• Provide day to day support to Aftersales service staff by resolving system related queries and SAP issues.
• Collaborate with cross functional teams including Aftersales, Finance, and IT to analyze issues and deliver effective solutions.
• Maintain SAP master data, backend tables, and ensure accurate data integration to support operational efficiency.
• Manage PDI package creation, troubleshoot package related issues, and ensure timely updates.
• Support the appointment and time clocking system by managing and updating relevant master data with accuracy.
• Reduce WIP by ensuring timely resolution of front end system issues such as invoice errors, staff discounts, package failures, and more.
• Contribute to successful invoicing by enabling smooth system operations across all service locations.

Required Skills to Be Successful

• 5+ years’ experience in a similar role, ideally as a Pricing Analyst, Assistant, or Business Analyst.
• Graduate or diploma holder (automotive background preferred).

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• Hands on experience with SAP IS Auto or similar ERP systems. Strong expertise in Microsoft Excel and MS Office tools.
• Automotive Aftersales experience is mandatory.

About the Team

You will be part of the National Aftersales Department, working under the Aftersales Planning Manager. This team plays a vital role in enabling frontline operations and ensuring the smooth functioning of all Aftersales systems. Collaboration, responsiveness, and operational excellence define the team’s culture.

What Equips You for the Role

• Strong analytical mindset, customer oriented approach, and ability to learn systems quickly.
• Team-oriented with excellent time management and multitasking abilities.
• Proficiency in data warehousing, data quality checks, and large scale data management.
• Excellent problem solving skills with the ability to troubleshoot system and process issues quickly.
• Strong communication skills (written and verbal) and the ability to support frontline teams effectively.
• Ability to work in a fast paced, time sensitive environment with high accuracy.

Additional Information

• Reports to: Aftersales Planning Manager
• Band: E

Note: You must have been an Al-Futtaim employee for at least 18 months in order to be considered. Please note that this vacancy may be advertised externally in the next week so apply without delay.

About the Company

Established in the 1930s, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940s and 50s saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.