Employee Relations Officer - Aldar Retail Management

Aldar Retail Management looking for an Employee Relations Officer to support day-to-day HR operations and employee relations activities across the full employee lifecycle. This role plays a key part in ensuring smooth onboarding, compliance with UAE Labour Law, effective HR administration, and a positive employee experience.

Key Responsibilities

Employee Lifecycle & Onboarding

• Manage end-to-end onboarding, including offer letters, contracts, and onboarding documentation
• Liaise with new joiners to ensure timely communication and document collection
• Maintain accurate and up-to-date employee records
• Support employee orientation and coordinate onboarding requirements with internal stakeholders

Visa, Work Permit & Government Processes

• Coordinate visa and work permit processing in collaboration with PRO and government authorities
• Ensure compliance with MOHRE requirements and employee registrations
• Track visa and work permit status and ensure timely follow-ups
• Handle employee-related documentation on government portals

HR Systems & Data Management

• Maintain accurate employee data on HRMS platforms (Oracle Fusion experience is a strong advantage)
• Process employee changes including transfers, promotions, salary updates, and status changes
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  Support HR reporting, headcount tracking, and documentation control

Attendance, Leave & Probation

• Monitor attendance and support policy implementation
• Coordinate attendance discrepancies and leave records with employees and managers
• Track probation periods and prepare confirmation, extension, or non-confirmation documentation

Offboarding & Exit Management

• Manage full offboarding processes including resignations, clearances, and exit documentation
• Prepare service certificates, experience letters, NOCs, and exit letters
• Coordinate with Finance/Payroll for final settlements, leave balances, and EOSB calculations

Payroll & Benefits Support

• Support payroll processes through accurate employee data and salary structure updates
• Coordinate employee benefits such as medical insurance and other applicable programs
• Support pension registration and related coordination where applicable
• Assist with payroll reports and employee cost analysis

Employee Relations & Compliance

• Support employee relations matters, queries, and basic grievance handling
• Assist with disciplinary documentation and case records when required
• Ensure confidentiality and professional handling of sensitive matters

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• Support compliance with UAE Labour Law, HR policies, audits, and SOP updates

Skills & Competencies

• Strong knowledge of HR operations and employee lifecycle management
• Solid understanding of UAE Labour Law and MOHRE processes
• Experience with HRMS systems (Oracle Fusion preferred)
• Strong documentation and drafting skills
• High attention to detail, confidentiality, and professional judgment
• Strong communication and stakeholder management abilities
• Ability to manage multiple priorities in a fast-paced environment

Qualifications & Experience

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 23 years of experience in HR Operations and Employee Relations
• Hands-on experience in onboarding, offboarding, probation, and attendance management
• Payroll and HR reporting experience is an advantage

Preferred Experience

• Retail, hospitality, or multi-site operational environments
• Matrix or multi-entity organizations (JV structures)
• Employee benefits administration and insurance/pension coordination