Support Engineer, Payment Orchestration & Planning, Finance Technology

Description

Payment Orchestration and Planning (POP) team is responsible for ingesting 300MM vendor payables per year worth $400B from 80+ clients across five different business lines.
As a Support engineer in POP team you will help improve the accuracy of payments, reduce friction for payments, create self service tools, and create dashboards for leadership to view health of the payments pipeline
Key job responsibilities
Support Engineer in POP team will be responsible for maintaining operational excellence (resolving auto cut and customer cut tickets, maintaining the pipeline health, increase software resilience), developing automations for avoiding inquiry tickets, deliver root cause fixes to avoid rinse and repeat work and maintain metrics.
A day in the life

1. Review team metrics and call out outliers. Maintain the metrics dashboard
2. Resolve tickets logged by customers. Fix the root cause to avoid recurrence
3. Create self service tools to reduce the inflow of ticket esp Inquiry tickets
4. Upgrade software on deprecation path and maintain health of software deployment pipeline.
About the team
Payment Orchestration and Planning (POP) team is responsible for ingesting 300MM vendor payables per year worth $400B from 80+ clients across five different business lines. The team is also responsible for validating invoices for compliance and controllership. These validation rules vary by geography and business lines. At least 20% invoices are received with immediate pay terms and sometimes have to paid within two hours of ingestion. Hence, the software built for payable ingestion and processing must be highly reliable and available. Failures to meet the SLAs will result in large scale payment delays to vendors and loss of trust.

Basic Qualifications

- 2+ years of software development, or 2+ years of technical support experience

- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Bachelors degree in engineering or equivalent