RPMG:Portfolio Manager - Personal Loan

• Portfolio Management:
• Manage the portfolio of personal loans.
• Ensure maximum release from the bucket/NPA pool by achieving the required resolution target as per the business requirement.
• Ensure minimum roll forwards and addition to the NPA pool by maintaining the delinquency level.
• Achieve calling resolution targets for PDM/X/flows/NPA buckets for personal loans.
• Adhere to calling norm targets for personal loans.
• Operational Management:
• Oversee the collection process to ensure efficient and effective portfolio management.
• Monitor and analyze portfolio performance metrics and implement necessary adjustments.
• Ensure compliance with regulatory guidelines and internal policies.
• Engage defaulting members through telephone, emails, and physical visits to recover payments on defaulted accounts.
• Maintain daily activity logs of calls, physical visits, right party contacts, promises to pay, and promises to pay kept.
• Data Analysis and Reporting:

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• Collect, analyze, and interpret data to measure portfolio performance against established KPIs.
• Generate detailed reports on portfolio metrics and provide actionable insights.
• Identify trends, patterns, and opportunities for optimization.
• Process Improvement:
• Continuously evaluate and enhance portfolio management processes and workflows.
• Identify opportunities to improve efficiency and effectiveness.
• Implement industry best practices and emerging technologies.

For successful execution of the job, the candidate should possess the following:

• Proven experience in portfolio management, preferably within the financial services industry.
• Strong analytical skills with proficiency in data analysis and interpretation.
• Excellent project management skills with the ability to prioritize and meet deadlines.
• Strong interpersonal and communication skills with the ability to collaborate effectively.
• Ability to manage complex client situations.
• Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.
• Ability to handle pressure and meet deadlines.