Customer Success Manager- B2B SaaS (Noida)

Department Icon Accounting & Finance
137+ Applicants
Posted: 1 week ago
2-6 years
Noida, Uttar Pradesh
work from office

Posted: 1 week ago
|
Applicants: 137+
Job Description
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Job Description

About the Role:
We are looking for a dynamic and results-driven Account Manager with 2+ years of experience in the SaaS or IT Software industry, focusing on B2B clients across the GCC and Middle East region. The ideal candidate will have a strong track record in account management, client retention, upselling, and cross-selling.
Key Responsibilities:
  • Manage and grow relationships with existing B2B clients across the GCC and Middle East region
  • Drive renewals, retention, and build strong long-term partnerships
  • Identify opportunities to upsell and cross-sell SaaS solutions to meet client business needs
  • Serve as the main point of contact for client escalations, queries, and ongoing account support
  • Coordinate with internal teams (sales, product, support) to ensure high levels of customer satisfaction
  • Understand client goals and provide strategic advice on how our solutions can help achieve them
  • Report account health, renewal forecasts, and growth opportunities
Requirements
  • 2 to 6 years of experience in Account Management, preferably in the SaaS or IT Software industry

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  • Proven experience in client retention, upselling, and cross-selling in a B2B environment
  • Strong understanding of the GCC and Middle East market landscape
  • Excellent communication and relationship-building skills
  • Ability to manage multiple client accounts and prioritize effectively
  • Experience using CRM tools and reporting systems
Benefits
Competitive Salary
Work Culture

Skills

AccountsSalesClient RetentionAccount Management

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Important dates & deadlines?

Application Deadline

05 Apr 26, 01:53 PM IST

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Customer Success Manager- B2B SaaS (Noida)

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