Operations Manager

Position: Operations Manager

Department: Operations

Report To: Managing Director

Job Type: Full-time

Overall Mission

To lead and manage the Operations Department with high efficiency, productivity, and

accountabilityensuring all projects are delivered on time, within budget, and to the highest

quality standards, while maintaining client satisfaction and supporting the Managing Director in

strategic and operational execution.

Educational Qualification & Experience

Bachelor's Degree required (Engineering or relevant discipline preferred)

Proven experience in Operations Management / Business Management

Relevant professional certifications are an advantage

Strong experience managing multi-department operations and projects

Experience in Events & Exhibition Industry is preferred

Role Overview

The Operations Manager will run the operations department like clockwork, overseeing end-to-

end project delivery while enforcing company procedures, improving workflows, coordinating

across departments, and ensuring operational excellence in line with management direction.

Key Responsibilities

Lead and manage all operational departments including:

Design, Procurement, Development, Customer Service, Technical, Production,

Installation

Oversee full project lifecycle from handover meeting to successful completion

Ensure all projects are delivered:

• On time
• Within budget
• With maximum quality and client satisfaction

Enforce company processes, procedures, and code of conduct consistently

Monitor and control timelines, budgets, resources, and quality standards

Identify operational bottlenecks and implement process improvements

Proactively prevent issues before they occur

Coordinate and orchestrate cooperation between departments

Lead, supervise, and motivate operations teams and coordinators (goaltaskdeadline

approach)

Conduct regular internal and client meetings to track progress and gather requirements

Prepare and present reports, analysis, and presentations to the Managing Director

Participate in management meetings and implement management decisions

Analyze performance data and present findings to senior management

Review company structure, identify weak points, and propose improvements

Conduct HR market research and provide recruitment recommendations for operations

Evaluate systems, workflows, and resources and suggest enhancements or replacements

Key Skills & Competencies

Excellent time management and organizational skills

Strong leadership, team-building, and interpersonal abilities

Advanced proficiency in Microsoft Office

Strong analytical, problem-solving, and decision-making skills

Ability to work under pressure with agility and flexibility

Cost control mindset with focus on process simplification

Excellent verbal and non-verbal communication skills

Strong negotiation and stakeholder management skills

High integrity, professionalism, and attention to detail

Calm, patient, persistent, and proactive leadership style

Crisis management and operational risk-handling capability

What We Offer

Senior leadership role with direct impact on company performance

Dynamic and fast-paced work environment

Opportunity to drive operational excellence and process innovation

Close collaboration with Managing Director and senior leadership