Key Account Manager

Seeking a Dynamic Account Manager for a Marketing-tech platform based out of Bengaluru.

Job Responsibilities

? Build and maintain strong, long-lasting client relationships. Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

? Be the lead point of contact for all customer account management matters. Liaise with internal teams to meet challenging client requests and handle issue escalations as needed

? Generate new business with existing client accounts by extension of services, identification of new opportunities, and up-selling

? Timely and effective communication indicating status, progress and new initiatives to external and internal stakeholders.

? Ensure the timely and successful delivery of our solutions according to customer needs and objectives while meeting company goals.

? Forecast and track key account metrics. Analyse and relay feedback on product and customer reactions to product and sales teams

Job Requirements

? Bachelors or masters degree

? 5+ years of total experience

? Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

? Experience in the Ad/Ad Tech industry will be an added advantage

? Strong customer service and interpersonal skills

? Strong organisational skills and attention to detail

? Listening, negotiation and presentation skills

? Problem-solving skills to help resolve customer complaints or needs