Founders Office

Weve proven productmarket fit and are scaling fast. Were now building out our Customer Success & Solutions function and were looking for a senior leader who can be both hands-on with customers today and a builder of the CS & Solutions org for tomorrow.
If youre looking for a fully-baked playbook to simply execute, this may not be the right fit. But if youre excited to create the playbook, drive customer outcomes, and shape a global CS motion from scratch, wed love to talk.
Youll work closely with the CS Lead, founders, and cross-functional heads to ensure every customer has a world-class experience from pre-sales to go-live to expansion.
You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Pre-Sales - Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients
• Pilot & Onboarding - Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches
• Post Go-Live Success - Continuously assess client health/satisfaction. Collaborate with our product and engineering teams to resolve issues
• Client Relations - Be the voice of our clients. Maintain open communication channels with clients
• Bridge to Product/Engineering - Translate client needs into action items. Keep clients informed on project progress and anticipate any delays
• Documentation - Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support
• Diverse Contributions - To the extent that bandwidth allows, get involved in other aspects of the business e.g. sales, operations, marketing etc
  

Ideal Candidate

• 
  4+ years of experience in Customer Success, Solutions Engineering, or related client-facing roles (startup/SaaS preferred).
• Comfortable working in US time zones (3:30 am IST) to directly engage with customers.
• Ability to empathize deeply with customers, understand pain points, and translate them into solutions.
• Entrepreneurial mindset: thrives in ambiguity, loves wearing multiple hats, and drives outcomes without waiting for direction.
• Strong analytical and structured problem-solving skills.
• (Preferred) Computer science or technical background able to understand product at a granular level, with basic coding ability.
• (Preferred) Familiarity with accounting, revenue recognition, billing, or finance operations.
• High ownership, proactive communication, and bias for action.
• Collaborative, low-ego personality with a sense of humor.
• Not taking yourself too seriously.
  

Perks, Benefits and Work Culture

• Variable: Based on performance

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• ESOPs (for full time roles)
• Remote (USA)
  

Benefits (for Full-time Roles)

• Health insurance
• Generous vacation policy
• Learning and development budget
• Team events and company offsites
• Maternity and Paternity benefits
• Company Laptop
• Friday game nights
  

Skills: cs,sales,customer,onboarding,communication