Account Manager

We are a fast-growing and dynamic international company with European roots, and operations across six countries.
As we continue to grow, we are looking for an Account Manager to support the sales team by building and managing a strong pipeline, qualifying prospects, and executing targeted outreach to drive new business opportunities.
Requirements

• Client Relationship Management
  
• Own day-to-day relationships with assigned operator clients post-sale.
  
• Act as the primary point of contact for commercial and operational matters.
  
• Lead structured client calls, reviews, and escalation discussions.
  
• Ensure timely, professional, and well-documented client communication.
  
• Account Coordination
  
• Coordinate internally to ensure client requirements and expectations are clearly understood.
  
• Track key commitments, milestones, and dependencies across accounts.
  
• Communicate delivery progress, risks, and outcomes clearly to clients.
  
• Commercial Ownership
  
• Manage renewals, upsells, and account expansion opportunities.
  
• Identify growth opportunities based on performance and client needs.
  
• Maintain accurate account records and forecasts in CRM systems.
  
• Performance & Insights
  
• Monitor account performance and promotional activity.
  
• Interpret performance data and communicate insights clearly to clients.
  
• Support clients in understanding trade-offs, constraints, and optimisation opportunities.
  
• Escalation Handling
  
• 
  Own client escalations from identification through resolution communication.
  
• Coordinate internally to ensure issues are addressed efficiently and transparently.
  
• Maintain calm, structured communication during incidents or delays.
  

WHO THIS IS FOR

• This role is suited to professionals who::
  
• Enjoy owning client relationships and outcomes
  
• Are comfortable managing senior stakeholders
  
• Can balance client needs with commercial and operational realities
  
• Prefer accountability and ownership over hands-on execution
  

BEHAVIOURAL EXPECTATIONS

• Professional, composed, and reliable
  
• Clear communicator under pressure
  
• Organised and detail-oriented
  
• Comfortable working within defined processes
  
• Proactive and commercially aware
  

REQUIRED BACKGROUND & SKILLS

Required

• 3-5 Yrs Experience in Account Management, Client Services, or customer-facing commercial roles in a B2B environment
  
• Ability to manage client relationships independently and engage confidently with senior stakeholders
  
• Experience working with internal delivery or support teams in complex or multi-vendor environments
  
• Strong communication skills, including handling escalations and challenging conversations professionally
  
• Organised, disciplined approach to documentation, follow-up, and process adherence
  

Nice to Have

• Experience in iGaming, betting, or other regulated technology sectors
  
• Experience managing accounts involving multiple vendors or platform integrations
  
• Familiarity with performance or revenue metrics such as GGR or promotional reporting
  

Benefits
Kayan Technology LLC is part of a group of companies operating under the brand of Nexus Solutions. At Nexus Solutions, we value each team member, and you will become part of a close-knit startup family. As we rapidly expand and establish a new office in Dubai, we are committed to enhancing our culture with employees focused on growth, strong interpersonal relationships, and fostering a team spirit.

At Nexus Solutions, our global team offers a wide array of operational and consulting services. In the heightened and ever-tightening regulatory environment, clients don't simply need access to world-class products, they also need to be guided and supported in the all-important area of regulatory compliance.
Why Join Us
Make an Impact: Your work will directly contribute to our organizational growth and financial health.
Collaborate Globally: Work with dynamic teams across multiple countries
Innovative Environment: We value ideas and move fast to implement improvements
Great Culture: We work hard, support each other, and enjoy what we do.
What We Offer
Premium Medical Insurance: Your health and well-being are our priority.
Performance-Based Bonuses: Annual rewards based on your contribution and impact
Annual Flight Allowance: Financial support for your travel needs
Corporate Benefits: Including gifts for special occasions and team-building activities
Visa Sponsorship: Full visa support to ensure seamless work continuity.
At Nexus Solutions, we value our people and foster a culture of growth, collaboration, and innovation. By joining our team, you'll be part of a company that appreciates your skills and empowers you to make a meaningful impact.