Human Resources Generalist-RETAIL EXPERIENCE ONLY

Job Scope

Oversee all aspects of employee relations and human resources operations within a structured, compliance-driven environment.

The ideal candidate will possess a strong command of UAE Labour Law, extensive experience in managing employee relations, grievance handling, disciplinary actions, and terminations, and solid familiarity with Emiratization regulations and reporting.

This role requires a proactive, fair, and solutions-oriented HR professional capable of balancing people management with legal compliance and organizational integrity.

Key Responsibilities

• Serve as the primary point of contact for employee relations, ensuring prompt, fair, and legally compliant resolution of workplace issues, conflicts, and grievances.
• Provide expert guidance to management and employees on UAE Labour Law, including disciplinary action, warning procedures, investigations, and termination obligations.

• Manage and document termination cases (voluntary, involuntary, redundancy, or performance-based) in full compliance with UAE Labour Law and company policy.
• Support the creation, implementation, and continuous review of HR policies, employee handbooks, and code of conduct to ensure consistency and compliance.
• Maintain accurate employee records and ensure all HR documentation, contracts, and HRMS data meet MOHRE and internal audit standards.
• Oversee Emiratization initiatives, ensuring compliance with Tawteen and MOHRE reporting requirements, and track KPIs related to hiring, training, and retention of UAE Nationals.
• Collaborate with department heads to identify manpower needs across various business units (retail, drivers, field staff, etc.) while ensuring compliance with labor-quota regulations.
• Support employee engagement, development, and performance management processes that reinforce accountability and fair evaluation.
• Prepare HR reports, assist in internal and external audits, and represent HR during inspections or labor-office communications when required.

Qualifications & Requirements

• Bachelor's Degree in Human Resources, Business Administration, or related field.
• CIPD or SHRM certification preferred.
• 57 years of HR Generalist experience in the UAE (experience in pharmaceutical or healthcare industry preferred).
• In-depth knowledge of UAE Labour Law and Emiratization frameworks.
• Experience working across multi-entity or group structures.
• Proficiency in HRMS systems (SAP, SuccessFactors, Oracle, etc.).
• Excellent organizational and communication skills.
• Fluency in Arabic and English is required.