Call Quality Analyst

Company Description

Convobrains is an AI-driven Sales and Customer Experience platform focused on enhancing team efficiency and reducing manual processes. Its standout product, AI Sales QA, conducts real-time analysis of 100% of calls for instant compliance checks, coaching insights, and actionable outcomes. Convobrains enables businesses to increase team efficiency by up to 50% and improve sales conversions by 18% in a short time. With an intuitive unified dashboard, managers can monitor, guide, and turn every customer interaction into an opportunity for growth. At Convobrains, the mission is to transform every call into a coaching opportunity and every conversation into measurable progress.

Role Overview:

Quality Team Lead will drive Convobrains Quality operations for assigned clients, ensuring delivery excellence and leading a team of analysts. The ideal candidate understands technology, AI-driven QA systems, and can leverage tools like Gemini,ChatGPT to enhance quality insights, automation, and workflow efficiency.

Qualifications

So were hiring Call Quality Analysts who will help us:

Audit sales and support call recordings using structured QA parameters

Validate and refine AI call analysis and coaching opportunities for agents

Spot patterns in conversations that impact conversions

Help design better quality scorecards and evaluation frameworks and Assist in driving AI adoption by helping showcase automation benefits and analytical outputs.