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Job Description
- Write and fine-tune SQL queries to pull the right data from multiple sources and turn it into meaningful insights.
- Build and maintain reports and dashboards (daily, weekly, monthly) to track operations performance and key business metrics.
- Collaborate closely with Ops, Product, Tech, and CX teams to drive better decision-making through data.
- Use insights to identify process gaps, performance trends, and improvement opportunities.
- Automate recurring reports and improve data accuracy, consistency, and turnaround time.
- Support leadership with deep-dive analyses, ad-hoc reports, and performance reviews.
1 to 3 years
Skills Required
Data Analysis, Business Data Analyst, Data Analytics
Role
- 13 years of experience in support operations, analytics, or business operations roles.
- Strong working knowledge of SQL you enjoy writing queries and exploring data hands-on.
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- Advanced proficiency in Excel / Google Sheets (pivots, formulas, data cleaning, etc.).
- Familiarity with visualization tools like Tableau, Power BI, or Looker Studio nice to have but not mandatory.
- Basic knowledge of Python, Google Apps Script, or workflow automation tools is a plus.
- Understanding of support metrics such as SLAs, resolution rates, and CSAT.
- A proactive mindset with attention to detail, curiosity, and the ability to work independently.
Bengaluru
Skills
Data AnalyticsPythonData AnalysisVisualizationData AnalystAnalystAnalyticsSqlIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Important dates & deadlines?
Application Deadline
28 Mar 26, 03:40 PM IST
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