Client Relationship Manager - Staffing/Recruitment

Key Responsibilities

• Act as the primary point of contact for assigned IT staffing clients.
• Understand client hiring requirements, workforce plans, and timelines.
• Partner with recruitment teams to deliver qualified IT candidates across contract and permanent roles.
• Manage end-to-end client engagement including requirement intake, candidate submissions, interviews, and closures.
• Build and maintain strong relationships with hiring managers and stakeholders.

• Ensure high service quality, SLA adherence, and client satisfaction.
• Identify account growth opportunities, including new roles, projects, and renewals.
• Negotiate commercials, contracts, and extensions where applicable.
• Track client feedback and market trends to improve delivery effectiveness.

Required Skills & Experience

• 4+ years of experience in

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  IT staffing / recruitment account management.
• Strong understanding of IT roles, technologies, and hiring models (contract, permanent, project-based).
• Proven experience managing enterprise or mid-sized client accounts.
• Excellent communication, stakeholder management, and negotiation skills.
• Ability to work closely with internal recruitment and delivery teams.
• Experience handling SLAs, KPIs, and client escalations.