Human Resources Supervisor

Job Purpose

The HR Supervisor is responsible for full supervision, control, and governance of all HR activities at Delivery Zone, while also supporting HR operations across the Bin Murshed Group.

The role ensures 100% compliance with UAE Labor Law, MOHRE regulations, internal group policies, and operational HR requirements, while supervising the daily execution of HR functions, managing HR staff performance, and acting as the primary escalation and control authority for all HR-related matters.

Key Responsibilities

1. HR Department Leadership & Supervision

• Supervise and control all activities of the HR department at Delivery Zone
• Assign tasks, set priorities, and monitor performance of HR team members
• Ensure HR team compliance with policies, timelines, and quality standards
• Act as the final internal checkpoint before HR matters are escalated to management

2. Workforce HR Operations (Riders, Drivers & Staff)

• Oversee end-to-end HR operations for:
• Bike riders
• Car drivers
• White-collar employees
• Ensure proper execution of:
• Recruitment and onboarding
• Documentation and employee records
• Medical insurance coordination
• Leave and workforce status management
• Disciplinary actions and investigations
• Ensure no operational disruption due to HR delays

3. Compliance, Legal & MOHRE Oversight

• Ensure full compliance with:
• UAE Labor Law
• MOHRE regulations
• WPS governance (oversight only)
• Medical insurance requirements
• Lead and manage MOHRE inspections, audits, and investigations
• Review and approve all HR compliance submissions and responses

4. Policy Implementation & Enforcement

• Implement and enforce group HR policies, Code of Conduct, and disciplinary matrix
• Ensure consistent application of policies across Delivery Zone and group entities
• Prevent unauthorized exceptions or informal practices
• Escalate policy breaches and risks to Executive Management

5. Disciplinary Actions, Grievances & Investigations

• Supervise and approve all disciplinary cases before issuance
• Lead complex investigations involving:
• Misconduct
• Absconding
• Fraud or policy violations
• Ensure investigations are fair, documented, and legally compliant
• Act as the HR authority for grievance handling and resolution

6. Medical Insurance & Employee Benefits Oversight

Looking to get Placed? Try our Placement Guarantee Plan

Get Hired
• Oversee medical insurance coordination for all employees
• Ensure continuous coverage and compliance
• Review insurance enrollments, deletions, renewals, and claims coordination
• Escalate coverage gaps or provider issues

7. ERP, HR Systems & Data Governance

• Ensure ERP / HRMS data accuracy, integrity, and timeliness
• Approve HR workflows, permissions, and controls
• Conduct periodic HR data audits and corrective actions
• Ensure reporting accuracy across all HR systems

8. Coordination with Operations, PRO & Finance

• Act as the main HR coordination point with:
• Operations management
• PRO / Immigration teams
• Finance (HR inputs, WPS oversight, deductions governance)
• Resolve cross-functional issues impacting workforce readiness

9. Reporting, Risk Management & Executive Support

• Prepare and review:
• HR dashboards
• Compliance reports
• Workforce risk assessments
• Identify HR risks (shortages, non-compliance, legal exposure)
• Provide advisory support to management on HR strategy and decisions