Sales Specialist

The Sales Specialist at Elaris Beauty Salon is responsible for managing client inquiries, converting leads into confirmed appointments, and supporting daily salon bookings through effective communication, follow-up, and service promotion. This role plays a key part in attracting new clients, retaining existing clients, and delivering a premium customer experience from first contact to checkout.

Key Responsibilities

Client Inquiry Management

• Respond promptly and professionally to client inquiries via phone calls, WhatsApp, Instagram, website
• Provide accurate information regarding services, pricing, packages, promotions, and availability
• Recommend suitable services based on client needs and preferences
• Maintain a friendly, persuasive, and brand-aligned communication style

Booking & Conversion

• Convert inquiries into confirmed appointments using strong consultation and sales techniques
• Upsell packages, upgrades, and add-on services to enhance the client experience and increase booking value
• Coordinate with reception and technicians to ensure accurate scheduling and service preparation
• Secure client commitment through a smooth and efficient booking process

Follow-Up & Client Retention

• Follow up with clients who inquire but do not book to maximize conversion opportunities
• Re-engage inactive clients through personalized messages and targeted offers
• Encourage rebooking and promote future appointments after each service
• Ensure client information is accurately recorded and maintained

Customer Experience

• Deliver a high-quality client journey from first inquiry to appointment confirmation
• Handle client concerns or objections professionally and escalate when necessary
• Support front desk operations during peak times to ensure smooth service flow
• Represent Elaris as a premium ladies beauty salon at all times

Teamwork & Reporting

• Work closely with the salon team to support daily booking priorities and operational needs
• Track inquiry sources, follow-ups, and booking outcomes and report to management
• Assist with promotional campaigns by proactively offering current deals and packages

Requirements

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  Proven experience in sales, customer service, or reception within a beauty salon, spa, or service-based environment
• Strong communication, consultation, and objection-handling skills
• Proficiency in social media communication, especially Instagram
• Ability to multitask, stay organized, and thrive in a fast-paced environment
• Professional appearance with a positive, client-focused attitude
• Knowledge of beauty services and products is an advantage

Benefits

• Competitive salary with performance-based commission
• Monthly sales incentives and bonuses
• Opportunity to work in a premium ladies beauty salon in Business Bay
• Supportive and professional team environment
• Career growth and advancement opportunities
• Staff discounts on salon services and retail products
• Ongoing training on services, packages, and sales techniques
• Stable, long-term employment opportunity