F%26A - Collections Specialist - Business Analyst!, Finance!

Ready to build the future with AI
At Genpact, we dont just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whats possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of F&A - Collections Specialist - Business Analyst!, Finance!
In this role you are responsible for managing and executing the collections process to ensure timely recovery of outstanding debts. This role involves contacting customers, negotiating payment arrangements, and maintaining accurate records to minimize bad debt and optimize cash flow.
Responsibilities
.Contact delinquent customers via email, telephone and remind them of overdue payments.
.Review account histories to determine appropriate collection strategies.
.Negotiate payment plans or settlement agreements to facilitate account resolution.
.Monitor and follow up on payment arrangements to ensure compliance.
.Document all collection activity accurately in the system.
.Escalate accounts as necessary, including handing over to legal or external collection agencies.

.Reconcile accounts and resolve billing disputes that may impact collections.
.Resolving disputes by coordinating with internal teams and maintaining clear communication with customers.
.Maintain a high level of professionalism and customer service in all interactions.
.Stay updated on relevant laws and regulations related to debt collection.
.Generate reports on collection activities and status of accounts.
Qualifications we seek in you!
Minimum Qualifications
.Bachelors degree in Finance.

Preferred Qualifications/ Skills
.Bachelors degree in Finance.
.Experience in collections, accounts receivable, or customer service
.Strong communication and negotiation skills.
.Ability to work independently and as part of a team.

.Detail-oriented with good organizational skills.
.Proficiency in MS Office, NetSuite, MS Dynamics, Oracle, and GetPaid
Why join Genpact
.Lead AI-first transformation - Build and scale AI solutions that redefine industries
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
.Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
.Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.