Process Associate

Ready to shape the future of work
At Genpact, we dont just adapt to change-we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Associate/Process Developer, Business Banking & Agri Operations !
Genpact is inviting applications for the role of Process Associate - Business & Agri Banking Operations. This role is ideal for detail-oriented professionals who thrive in structured, process-driven environments and are passionate about delivering accurate, compliant, and timely outcomes across the business lending lifecycle.
You will be supporting in any of the stages of business lending operations, including Origination, Credit Assessment support, Document Preparation, Settlement, and Fulfilment. The role involves transaction processing, document review and validation, case handling, and judgment-based decision support, along with regular interaction with client operations teams through a blended voice and non-voice model.
You will be expected to maintain high standards of accuracy, stick to the timelines, adhere to regulatory and organizational guidelines, and adapt quickly to evolving processes, systems, and business priorities.
Responsibilities
As part of the Business & Agri Banking Operations team, you will be responsible for:
.Execute operational tasks in any of the processes across end-to-end business lending lifecycle, including origination support, credit assessment inputs, document preparation, settlement activities, and post-approval fulfilment.
.Perform data entry, validation, financial analysis support, document verification, and checklist-based controls in line with defined process guidelines.
.Review customer, financial, and loan-related documentation to ensure completeness, accuracy, and compliance with client policies and regulatory requirements.
.Handle case-based work queues and participate in judgment-based decisioning within defined authority and process frameworks.
.Maintain productivity and accuracy benchmarks as defined by the business and ensure completion of all assigned tasks within agreed timelines and SLAs.
.Engage with client operations stakeholders through a blended model of calls, emails, and case systems to resolve queries, clarify requirements, and support workflow completion.
.Conduct self-quality checks and support downstream quality processes to proactively identify and correct data or document discrepancies.
.Collaborate with Team Leaders, Quality, and Training teams to ensure process adherence, zero-defect outcomes, and operational stability.
.Contribute to continuous improvement initiatives by identifying recurring issues, suggesting process enhancements, and supporting automation opportunities.
.Ensure strict adherence to compliance, confidentiality, information security, and data protection standards at all times.
.Support knowledge transitions, cross-skilling, and training of new team members as required.

Working Model & Design Principles
Working Hours & Shift Model
.Shift Window: Australian business-aligned shifts starting 3:00 AM IST onwards, with a 10-hour working window (including daylight savings impact).
.Shift Type: Rotational shifts.
.Weekend & Holiday Coverage:
oAll Indian calendar holidays are treated as normal working days.
oWeekend working may be required based on business needs and will be accounted for under additional hours as per policy.
Voice vs Non-Voice Exposure
.Engagement Model: Blended exposure across calls, emails, and case-based work.
.Calling Type: Both inbound and outbound interactions with client operations teams.
.Stakeholder Interaction: Primarily with client operations teams.
.Call Nature: Judgment-based discussions rather than scripted conversations.
Learning Curve Expectations
.Expected to complete the learning curve within the defined training and nesting period, demonstrating the ability to independently meet key deliverables, quality standards, and productivity benchmarks within agreed timelines.
.
Qualifications We Seek in You
Minimum Qualifications
.B.Com or any other equivalent graduate degree.

Preferred Skills
.Relevant experience in Banking, Mortgage, or Business Lending Operations, preferably within a Banking BPO or Financial Services environment.

.Exposure to any stage of the lending lifecycle-Origination, Credit Assessment, Document prepration, Settlement, or Fulfilment.
.Working knowledge of banking systems and loan processing tools.
.Proficiency in MS Office tools (Excel, Word, Outlook) exposure to reporting or workflow tools is an added advantage.
.Typing speed of 40-60 words per minute with 90%+ accuracy.
.Ability to manage volumes, prioritize tasks, and deliver consistent performance in a time-sensitive environment.

Key Attributes for Success
.Strong attention to detail with a process and control mindset.
.Analytical thinking and sound judgment within defined process boundaries.
.High level of ownership, accountability, and execution discipline.
.Ability to collaborate effectively across teams, shifts, and geographies.
.Client-focused approach with a commitment to accuracy, compliance, and service excellence.
.Openness to change, learning, and continuous improvement in a dynamic operating environment.Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.