Quality Control Manager, Customer Experience

Department Icon Digital Marketing/Marketing
98+ Applicants
Posted: 2 weeks ago
5-7 years
Hyderabad / Secunderabad, Telangana, Telangana
work from office

Posted: 2 weeks ago
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Applicants: 99+
Job Description
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Job Description

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India.Minimum qualifications:
  • Bachelors degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
  • 5 years of experience in managing warehousing and supply chain operations.
  • 5 years of experience with supervising, and managing third-party logistics relationships.
Preferred qualifications:
  • MBA or Masters degree.
  • Certification in Operations Six Sigma, COPC or LEAN, or a related operations coursework.
  • 5 years of experience in analyzing data and generating business insights in order to guide business decisions.
  • Experience with Artificial Intelligence/Machine Learning (AI/ML) tools or agentic solutions.
  • Experience with data and insight, with the knowledge of SQL.
  • Knowledge of digital marketing, programmatic advertising fundamentals.
  • Looking to get Placed? Try our Placement Guarantee Plan

About the jobA problem isnt truly solved until its solved for all. Thats why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, youll lead complex, multi-disciplinary projects from start to finish working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. Its your job to coordinate the players and keep them up to date on progress and deadlines. Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Googles product portfolio possible. Were proud to be our engineers engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Responsibilities
  • Set future proof quality processes, frameworks, measures and report outcomes. Track successes, root-cause problems in design/execution and ensure business impact.
  • Process re-engineering to deliver efficiencies and quality outcomes.
  • Drive standardization across delivery regions on process and methods to ensure consistency in experiences, Key Performance Indicators (KPIs) delivery, and leverage economies of scale.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Googles EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Skills

AdvertisingDigital MarketingMarketing

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About Company

Google India Careers 2025

Google is a global technology leader best known for its search engine, cloud computing, advertising platforms, consumer hardware, and AI innovations. Founded in 1998 by Larry Page and Sergey Brin, and headquartered in Mountain View, California, Google entered the India market in 2004 and now operates major campuses in Bengaluru, Hyderabad, Gurugram, and Mumbai. In India, Google serves billions of users through products like Search, YouTube, Android, Google Cloud, and Google Pay, while also investing heavily in digital inclusion and AI‑driven innovation.

Business ModelGoogle operates as a multi‑segment technology company, generating revenue primarily from advertising (Google Ads, YouTube Ads), cloud services (Google Cloud Platform, Workspace), hardware sales (Pixel devices, Nest), and subscription products (YouTube Premium, Google One). In India, Google’s business model blends B2C scale with B2B enterprise solutions, enabling it to serve both individual users and large organisations. The company’s AI‑first strategy integrates machine learning and generative AI across all products, from Search to Workspace, to deliver personalised, efficient, and secure experiences.

Recent Wins & Recognition

  • In 2024, Google Cloud India deepened its strategic alliance with PwC India to deliver Generative AI solutions across industries, leveraging Vertex AI and Gemini models to transform enterprise operations. (https://www.pwc.in/press-releases/2024/google-cloud-pwc-india-enhance-strategic-alliance-transform-enterprise-solutions-generative-ai.html)
  • Google announced a ₹1,000 crore investment in India’s AI ecosystem under the IndiaAI Mission, focusing on AI research, skilling, and start‑up incubation. (https://blog.google/intl/en-in/company-news/outreach-initiatives/google-ai-india-2024-investment/)
  • YouTube India surpassed 600 million monthly active users, launching new AI‑powered creator tools to boost content quality and monetisation. (https://blog.youtube/press/)
  • Google was recognised among the Top 3 Best Workplaces in India 2024 by Great Place to Work® Institute, highlighting its inclusive culture and employee well‑being programs. (https://www.greatplacetowork.in/best-workplaces-in-india-2024/)

Culture & ValuesGoogle’s core values include focus on the user, innovation, integrity, and respect for the individual. The company fosters a collaborative, open, and inclusive work environment, encouraging employees to spend 20% of their time on passion projects. In India, Google actively supports digital literacy, women in tech, and sustainability initiatives, while offering flexible work models, world‑class learning resources, and global mobility opportunities.


Client‑Facing & Internal Domains – Google India

Search & Knowledge Products

What it is – Google’s core product family, including Google Search, Google Maps, Google News, and Google Lens. India‑based roles include:

  • Search Quality & Ranking – Algorithm tuning, spam detection, and relevance optimisation.
  • Geo & Maps Data – Mapping accuracy, local business integration, and navigation features.
  • Knowledge Graph & AI – Semantic search, entity linking, and generative AI integration.

YouTube & Content Platforms

What it is – Google’s video and creator ecosystem, including YouTube, YouTube Music, and YouTube Shorts. India‑based roles include:

  • Creator Partnerships – Onboarding and supporting content creators.
  • Content Policy & Moderation – Ensuring compliance with community guidelines.
  • Product Growth & Monetisation – Ad formats, subscriptions, and engagement tools.

Google Cloud Platform (GCP)

What it is – Enterprise cloud services for compute, storage, AI, and analytics. India‑based roles include:

  • Cloud Solutions Architecture – Designing enterprise cloud deployments.
  • Data & AI Engineering – Vertex AI, BigQuery, and ML pipelines.
  • Customer Engineering – Pre‑sales technical consulting and onboarding.

Ads & Commerce

What it is – Google’s advertising and commerce products, including Google Ads, AdSense, Google Shopping, and Merchant Center. India‑based roles include:

  • Campaign Optimisation – Performance marketing and bid strategy.
  • Product Management – Ad formats, targeting, and measurement tools.
  • Merchant Solutions – E‑commerce integrations and seller support.

Hardware & Devices

What it is – Consumer electronics like Pixel phones, Nest smart home devices, and Chromebooks. India‑based roles include:

  • Hardware Engineering – Device design, testing, and localisation.
  • Supply Chain & Ops – Vendor management and logistics.
  • Retail & Channel Partnerships – Distribution and sales enablement.


Internal Functions

What it is – Corporate and enabling teams that support Google’s global operations. India‑based roles include:

  • People Operations (HR) – Talent acquisition, L&D, and employee engagement.
  • Finance & Legal – Compliance, contracts, and budgeting.
  • IT & Security – Infrastructure, cybersecurity, and enterprise tools.


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Important dates & deadlines?

Application Deadline

30 Mar 26, 03:41 PM IST

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