Hiring For Training & Quality Mgr - Collections- Jaipur

Job Purpose--

• New hire training - Responsible for Training of all new DRAs at the Location on behavioral skills to ensure better Brand representation.
• Mandatory certification - To ensure all new joinees are IIBF certified within 90 days.
• Improvise on knowledge levels and quality through re-training - To ensure DRAs are adequately skilled from regulatory and to better handle complaint prone instances.
• Knowledge Evaluation - Roll out evaluation tests /mock sessions/role plays and benchmark against Scores and Attendance across various Tests / Checks conducted.
• To ensure smooth conduct of inspections carried out by IIBF (Indian Institute of Banking and Finance) representatives during training programs across locations/ geographies.
• Manage collection of proofs for training, exam dates, and certification of internally and externally trained candidates.
• Written and Verbal communication Work with the DRAs to build their communication skills on the ground.
• Complaint quality management through complaints RCA followed by feedback to DRAs.
  
• Project management Be actively involved in Projects that involve reducing attrition rates and reduced Code of Conduct Violation instance.
• Analyze reports, updates, errors percentage, trends across tests, monitoring, audits checks and focus on continuous improvement through training and coaching.
• Report to Sr. management on DRAs /Location/agency level performance and design corrective steps to avoid repeat of error and step up improvement plan.

Min work Experience- 3-7 years

Hiring Location -Jaipur

Min Qualification - Graduation

? Aptitude for training with good communication, influencing and rapport building skills. ? Eye for detail and opportunity areas ? Strategic appreciation of problems and the ability to think over varying timeframes

INTERNAL ? RPM :

Extensive interactions with RPM senior management team members ? Audit: Interacting with internal auditors for ensuring 100% compliance and highlighting the critical exceptions to the team for avoiding such mistakes in future. ? Central Process Team: Close interaction for necessary MIS, for understanding the performance level for consistent improvement, Clarification and interpretation on process, etc. ? HR Training : Monitoring and coordination with HR and training team to conduct training programs for Retail Asset Collections. ? DRA Training : Liaisoning with various faculties and IIBF for imparting 100 hours and 50 hours compliance training to the DRAs and Tele Callers.

EXTERNAL ? External Service Providers

Including ADFC, HDBFS, Collections Vendors, etc. ? Training institutes accredited by IIBF and faculty