Relationship Manager - Commercial Banking

Job Requirements
About the Role
As a Relationship Manager Commercial Banking, you will be responsible for acquiring and managing mid-corporate clients to drive sustainable revenue and portfolio growth across assets and liabilities. The role emphasizes new-to-bank (NTB) acquisition, cross-selling transaction banking products (such as Cash Management Services, Trade Services), and offering treasury/FX solutions. You will ensure portfolio quality, compliance with risk policies, and deliver exceptional client experience through collaboration with internal teams.
Key Responsibilities
Primary Responsibilities
Business Development

• Acquire and onboard new mid-corporate clients
• Achieve targets for fund-based and non-fund-based products (working capital loans, term loans, trade finance)
• Cross-sell products such as treasury services, CMS, forex, and salary accounts
  

Revenue Generation

• Meet income targets from interest and fee-based products
• Increase wallet share by offering tailored solutions
  

Client Relationship Management

• Build and maintain strong relationships with key decision-makers
• Ensure high client satisfaction through regular engagement and timely issue resolution
  

Risk Management

• Monitor client creditworthiness and ensure compliance with risk policies
• Minimize NPAs by maintaining a healthy portfolio
• Prepare CAM for NTB and ETB renewals; monitor covenants for existing contracts
  

Collaboration

• Work closely with product, credit, and operations teams for seamless service delivery
  

Secondary Responsibilities

• Maintain CRM hygiene by logging calls, updating opportunities, and ensuring KYC compliance
• Provide market intelligence on sectors, competitors, and pricing; contribute to AOP planning
• Prepare MIS and portfolio analytics (utilization, profitability, cross-sell ratios) for governance forums

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  Support audits and compliance reviews; close observations within timelines
• Represent the bank at client events, trade bodies, and webinars to enhance brand visibility
• Act as backup RM for selected accounts to ensure continuity of service
  

What We Are Looking For
Education
Graduate Degree: B.Tech/B.Com/BA/BSc from an accredited university (full-time)
Postgraduate (Preferred): MBA/PGDM or CA/ICWA (Premier/Tier I preferred; Tier II/III considered based on profile)
Experience
612 years of relevant experience in mid-corporate/commercial banking in private or public sector banks
Skills And Attributes
Technical Skills:
Strong knowledge of banking products, credit and financial analysis, and regulatory compliance
Proficiency in advanced MS Excel, PowerPoint, CRM systems, and LOS/LMS platforms
Functional Skills
Stakeholder management, term sheet negotiation, pipeline management, proposal writing, and process improvement
Behavioral Skills
Customer-centric mindset, strong communication (verbal and written), resilience, adaptability, collaboration, and ownership