Operational Director - Travel Department

Insignia Group of Companies is seeking an experienced Operational Director to lead and scale its Travel Department operations. This senior role will be responsible for overseeing all travel-related services, supplier networks, pricing strategies, service quality, and operational excellence across corporate and UHNW client segments.

The successful candidate will play a key role in building and managing corporate travel services for VCFC and Insignia corporate clients, ensuring seamless delivery, competitive pricing, and premium service standards.

Key Responsibilities:

Operational Leadership

• Lead and manage the travel back-office operations, ensuring efficiency, accuracy, and service excellence
• Oversee day-to-day operations across:
• Hotel reservations
• Airline ticketing
• Car rentals
• Chauffeur and ground transportation
• Deliveries, logistics, and movements
• Ancillary travel-related services

Supplier Network & Partnerships

• Build, manage, and optimize a global network of suppliers, including:
• Airlines
• Hotels and hospitality partners
• Travel agencies
  
• Car rental and mobility providers
• Logistics and service vendors
• Negotiate commercial agreements, preferred rates, SLAs, and exclusive benefits
• Monitor supplier performance, service quality, and compliance with Insignia standards

Pricing & Quality Control

• Develop and manage pricing structures aligned with market competitiveness and margin objectives
• Ensure consistent quality of service, problem resolution, and escalation management
• Implement KPIs and reporting for operational performance and supplier quality

Corporate Travel Services Development

• Design and build corporate travel solutions tailored for:
• VCFC corporate clients
• Large corporations and enterprise accounts
• Work closely with sales, concierge, and client relationship teams to support client acquisition and retention
• Create scalable travel service frameworks for corporate and VIP clients

Stakeholder & Client Management

• Act as a senior operational point of contact for key partners and internal stakeholders
• Support high-level client requests, complex itineraries, and mission-critical travel arrangements
• Ensure discretion, confidentiality, and premium service delivery at all times

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Required Experience & Qualifications

• Minimum 5 years experience in the travel industry, ideally in:
• Corporate travel
• Luxury travel
• Travel management companies (TMCs)
• Airlines, hospitality, or travel services operations
• Proven experience in operations management and supplier coordination
• Strong existing network and contacts within:
• Travel agencies
• Airlines
• Hotels and hospitality groups
• Corporate travel providers

Skills & Competencies:

• Strong operational and organizational leadership
• Excellent negotiation and commercial skills
• Deep understanding of corporate and luxury travel services
• Ability to build processes, teams, and scalable service models
• Client-focused mindset with attention to detail and service quality
• Strong communication and stakeholder management skills
• Comfortable working in a fast-paced, high-expectation environment