Associate - Customer Support

Instantpay

Operations Maintenance & Support

85+ Applicants

Posted: 9 months ago

1-5 years

All India

Work from Office

Posted: 9 months ago

Applicants: 85+

Job Description

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Job Description

As a Customer Support Associate, you will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Your target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

You will be responsible for managing a large volume of incoming calls, emails, and chats. Your role will involve identifying and assessing customers" needs to achieve satisfaction, building sustainable relationships and trust with customer accounts through open and interactive communication, and providing accurate, valid, and complete information using the right methods/tools. Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution will be part of your responsibilities. You will need to follow communication procedures, guidelines, and policies and be willing to take the extra mile to engage customers effectively.
Additionally, you will be monitoring real-time transactional queues and investigating and analyzing reported fraud. Collaboration with other members of the Operations team, specifically assisting Financial Operations with reporting and reconciliation efforts, will also be required.

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To excel in this role, you should possess excellent verbal and written communication skills, strong interpersonal skills with the ability to display empathy and patience, and problem-solving skills with the ability to think quickly and rationally in challenging situations. Proficiency in using CRM systems or similar software, adaptability, and flexibility in a fast-paced environment are essential. While previous customer service experience is preferred, it is not mandatory. A high school diploma or equivalent is required, and additional qualifications will be a plus.
This position typically operates in an office environment with rotational shifts (morning, evening, and night) and weekend work to support customer needs.,

Skills

Customer SupportOperationsCustomer SatisfactionCustomer ServiceInterpersonal SkillsFlexibilityVerbalProblemsolving SkillsAdaptabilityWritten Communication SkillsProficiency In Using CRM Systems

If an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.

Important dates & deadlines?

Application Deadline

10 Oct 25, 05:21 PM IST

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