Client OPS Associate

Drive operational excellence and regulatory compliance in account maintenance and KYC management through strategic leadership.
Empower teams to deliver high-quality client service while navigating complex regulatory environments.

Job Summary

As a Team Manager within the Account & KYC Management team, you provide strategic direction and leadership to ensure operational excellence and regulatory compliance. You will oversee daily operations, supervise a high-performing team, and act as a subject matter expert in KYC and account management processes. Your role involves managing workflow, driving key initiatives, and representing the team in senior leadership forums.

Job Responsibilities

• Lead and manage the Account & KYC Management team, setting objectives and driving performance.
• Oversee all account maintenance and KYC operations, ensuring adherence to regulatory and internal standards.
• Develop and implement strategies for process optimization, automation, and risk mitigation.
• Manage resource planning, recruitment, and team development.
• Act as the main point of contact for senior management, auditors, and regulatory bodies.
• Oversee escalations, complex cases, and high-risk client reviews.
• Monitor and report on key metrics, SLAs, and regulatory changes.
• Foster a culture of compliance, collaboration, and continuous improvement.

Required Qualifications, Skills and Capabilities

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• Extensive experience in KYC, AML, and account management operations with at least 10 years of experience.
• Demonstrated leadership and people management skills.
• Strong understanding of regulatory requirements and risk management.
• Excellent communication, stakeholder engagement, and problem-solving abilities.

Preferred Qualifications, Skills and Capabilities

• Strategic thinking and experience in change management.
• Ability to work under pressure and manage multiple priorities.
• Experience in process optimization and automation initiatives.
• Proven track record in fostering a culture of compliance and continuous improvement.