Reference Data Manager II

Be at the forefront of digital transformation as a Digital Document Manager, driving strategic initiatives and operational excellence across global teams.
Champion process innovation and continuous improvement by collaborating with diverse operations and technology partners within the organization.

As a Digital Document Manager in Digital Document Services, you will be responsible for managingbusiness metrics, drive strategic projects and building the culture of continuous improvement supporting business across Back Office, Middle offices as well as Global teams. You will also be interacting with multiple Operations & technology teams within the organization to (re)design processes.

Job responsibilities

• Identify issues and co-ordinate with the relevant functions internally (e.g.: client service professionals, legal etc.) for prompt resolution on disputed points within set time-frame parameters.
• Deliver controls in the process to ensure 100% accuracy and compliance to Regulatory rules
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  Resolve issues in a time bound fashion and provide regular update to senior management on BAU, projects etc.
• Generate reports and scorecards, present them in operations calls, provide capacity and contingency planning.
• Monitor Workflow and assist Team Leaders for an equitable distribution of work
• Manage internal Service Level Agreement and communicate performance to stakeholders through effective reporting
• Work at flexible schedule to accommodate business needs

Required qualifications, capabilities and skills

• MBA in finance with minimum 8+ years experience in operations
• Skilled in MS office applications including Outlook, PowerPoint, Excel, Word, Access and Project
• Familiarity with a global banks process & operational environment including management and external reporting is a must. Strong business knowledge i.e. Investment Banking process and system knowledge required
• Ability to manage a team of high achievers with diverse experience and skill sets using a strategic approach

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• Inclusive leadership skills with the ability to identify talent, recruit, coach, mentor, and develop team members to ensure the teams activities support Operations in attaining its strategic goals
• Ability to deal with day-to-day issues as well as planning and executing projects / initiatives
• Ability to know when a deep-dive approach is appropriate with excellent attention to detail
• Graduate or Post-Graduate with 8+ years experience in operations
• Ability to operate effectively in a dynamic environment with proven team management skills

Preferredqualifications, capabilities and skills

• Graduate or Post-Graduate with 8+ years experience in operations
• Ability to operate effectively in a dynamic environment with proven team management skills