811-CEC Team Leader-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

Kotak Mahindra Bank Limited

BFSI (Operations & Lending)

89+ Applicants

Posted: 1 week ago

5-7 years

Thane, Maharashtra

work from office

Posted: 1 week ago

Applicants: 89+

Job Description

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Job Description

Responsible for managing a team of 15-18 officers handling inbound calls in 811 Inbound Customer Service
Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks
Manage Floor to monitor discipline on floor, resolve officers queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.

Graduate
Minimum 5 to 6 years of relevant experience in servicing of financial products and at least one year in managing a team
Excellent communication skills - Verbal & Written

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Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Skills

Sales

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About Company

Kotak Mahindra Bank is an Indian multinational banking and financial services conglomerate headquartered in Mumbai, Maharashtra. It offers a wide range of financial products and services including banking, investment banking, insurance, and asset management.

Important dates & deadlines?

Application Deadline

31 Mar 26, 02:04 PM IST

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