811-CEC Team Leader-Inbound-Digital Banking Kotak 811-Contact Centre Inbound
Job Description
- Responsible for managing a team of 15-18 officers handling inbound calls in 811 Inbound Customer Service
- Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks
- Manage Floor to monitor discipline on floor, resolve officers queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
- Graduate
- Minimum 5 to 6 years of relevant experience in servicing of financial products and at least one year in managing a team
- Excellent communication skills - Verbal & Written
- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
- Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
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About Company
Important dates & deadlines?
Application Deadline
31 Mar 26, 02:04 PM IST
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