Service Architect-Customer Experience Center-Contact Centre Inbound
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Job Description
(A) Proactive Design Influence
- Apply Service Design principles to improve customer experience and journeys basis insights from voice distribution channel
- Identify pain points and opportunities for service improvement
- Collaborate with internal teams. to implement service design changes
- Escalate unresolved issues to internal teams. basis complaints and repeat calls
- Close loop the escalated issues
.product, proposition, technical, support
Competencies
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How will it create valueImprove CX quality and create value on 2.5 million + interaction/ month
Structure
Skills
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About Company
Kotak Mahindra Bank is a leading Indian private sector bank known for its innovative banking solutions and customer-centric approach. With a comprehensive suite of financial products and services, including retail banking, investment banking, and wealth management, the bank caters to the diverse needs of individuals, businesses, and corporations across the country. Kotak Mahindra Bank careers offer a dynamic and engaging work environment where professionals can thrive, innovate, and contribute to the bank's mission of delivering exceptional value. Employees are encouraged to pursue excellence, with ample opportunities for professional growth and development. For those looking to forge a successful career in banking, Kotak Mahindra Bank careers present a platform to be part of a progressive, growth-oriented organization.
Important dates & deadlines?
Application Deadline
26 Jan 25, 01:33 PM IST
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