Manager - HR Ops-Execution

About KPMG in India
KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.
KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.
Position: Manager HR Managed Services (Employee Offboarding)
Department: HR Managed Services
Location: Gurugram, India
Job Summary
The Manager HR Managed Services (Employee Offboarding) will lead and manage the end-to-end employee offboarding process for KPMG India. This role ensures seamless execution of offboarding activities, compliance with organizational policies and statutory requirements, and delivery of a positive exit experience for employees. The position requires strong leadership, operational excellence, and continuous improvement to optimize processes and maintain data integrity.
Key Responsibilities

• Team Leadership:
• Lead and supervise the HR Managed Services team handling employee offboarding.
• Foster a collaborative, customer-centric culture focused on service excellence.
• Conduct regular performance reviews, coaching, and capability building.
• Offboarding Process Management:
• Oversee the complete offboarding lifecycle, including resignation acceptance, clearance, documentation, and final settlement coordination.
• Ensure timely and accurate processing of exit formalities in line with SLAs and compliance standards.
• Manage escalations and resolve complex offboarding-related queries.

• Compliance & Audit:
• Ensure adherence to company policies, labor laws, and regulatory requirements during offboarding.
• Maintain accurate records for audits and statutory reporting.
• Data Management & Reporting:
• Ensure accuracy and integrity of employee exit data in HR systems.
• Generate analytics and dashboards on attrition, exit trends, and compliance metrics for leadership review.
• Process Optimization:
• Identify gaps and implement process improvements for efficiency and employee experience.
• Drive automation and best practices in offboarding workflows.
• Stakeholder Management:
• Partner with internal teams like Finance, IT, and Facilities for clearance and settlement activities.
• Technology & Systems:
• Oversee HRIS and related tools for offboarding transactions and reporting.
• Ensure system updates and data accuracy for exit processes.
• Customer Experience:
• Deliver a positive and professional exit experience for employees.
• Handle sensitive cases with discretion and empathy.
• Budget & Resource Management:
• Manage team resources effectively and ensure cost optimization for offboarding operations.
  

Qualifications

• Bachelors degree in Human Resources, Business Administration, or related field (Masters preferred).
• 8-10+ years of progressive HR experience, with at least 3-5 years in HR Operations with team handling experience.
• Strong knowledge of HR processes, compliance, and statutory requirements related to employee exits.
• Proficiency in HRIS and HR technology platforms.
• Excellent leadership, stakeholder management, and problem-solving skills.
• Strong communication and interpersonal abilities.
• Experience in process improvement and automation initiatives is a plus.
  

Key Competencies

• Leadership & People Management
• Process Excellence & Compliance
• Analytical & Reporting Skills
• Customer Service Orientation
• Technology Savvy
  

Equal employment opportunity information

KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.


Qualifications

• Bachelors degree in Human Resources, Business Administration, or related field (Masters preferred).