Senior Manager Legal Operations

Position Summary

The Sr. Manager plays a pivotal role in leading delivery teams, ensuring high-quality execution of client projects, maintaining compliance with global legal standards, and nurturing client relationships. This role demands a strong foundation in legal concepts, managerial skills, attention to detail, and a service-driven mindset to meet the evolving demands of international legal clients.

Key Responsibilities

Delivery and Project Management

• Manage and supervise the end-to-end delivery of legal support services across verticals such as:
• Litigation Support Services preferably in US litigation with focus on personal injury, Insurance Defense with experience in Tort and workers compensation
• To maintain quality deliverables by ensuring accuracy, completeness, and adherence to client expectations and legal standards
• Develop project plans, allocate resources, and monitor progress to ensure timely and cost-effective delivery
• Address and resolve delivery-related issues and client escalations in a proactive manner.
• 
  Creation of reporting trackers, dashboards, baselining and tracking of the SLAs agreed with the client

People and Performance Management

• Lead, mentor, and coach a team of legal, associates, and senior associates.
• Monitor team performance, identify training needs, and implement performance improvement strategies.
• Conduct regular knowledge-sharing sessions, upskilling initiatives, and career development support for team members.

Operational and Strategic Initiatives

• Assist the Delivery Head in strategic planning, process optimization, and resource management
• Collaborate with business development teams on proposals, RFPs, client presentations, and proof-of-concept projects
• Support the implementation of legal tech tools and process automation initiatives

• Educational Background: LL.B. (mandatory) from a recognized law school; LL.M
• Experience: 15 years in legal services with 10+ years in a supervisory or client-facing role in an LPO
• Exposure to U.S., U.K., or other common law jurisdictions is highly desirable.

Key Skills & Competencies

• Excellent legal drafting, analytical, and interpretation skills
• Strong command of legal research databases (e.g., Westlaw, LexisNexis)
• Familiarity with case management softwares like ActionStep, Clio, Practice Panther etc.,
• Exceptional written and verbal communication and ability to interact with global clients
• Proven ability to lead teams, manage multiple priorities, and work under pressure.
• High standards of professional ethics, confidentiality, and integrity