Customer Success Manager (Account Management - Growth)

About Leena AI
Leena AI is a leading AI-powered enterprise automation platform that helps organizations streamline their employee and customer experiences. Our innovative solutions leverage cutting-edge artificial intelligence and machine learning to enhance productivity and engagement.
Job Summary
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring they maximize the value of Leena AIs solutions. You will serve as a trusted advisor, helping clients achieve their business objectives by leveraging AI-driven automation.
Key Responsibilities

• Act as the primary point of contact for assigned customers, ensuring their success with Leena AIs platform.
• Onboard new customers, guiding them through implementation, best practices, and successful adoption of the platform.
• Build strong relationships with key stakeholders and decision-makers to drive product adoption and expansion.
• Monitor customer health metrics, proactively addressing concerns and identifying growth opportunities.
• Conduct regular check-ins, business reviews, and training sessions to optimize the customer experience.
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  Work closely with internal teams (Sales, Product, Engineering, and Support) to escalate and resolve customer issues efficiently.
• Advocate for customers needs and provide feedback to internal teams to enhance product development.
• Develop and maintain customer success strategies to improve retention, engagement, and expansion.
  

Requirements

• 3+ years of experience in Customer Success, Account Management, or a related role within an enterprise SaaS environment.
• Strong understanding of AI-powered automation tools, ITSM, and enterprise collaboration platforms.
• Excellent communication, presentation, and relationship-building skills.
• Proven ability to analyze customer needs, solve problems, and drive product adoption.
• Experience working with cross-functional teams and influencing product roadmaps based on customer feedback.
• Ability to manage multiple customers and prioritize tasks effectively.
• Familiarity with customer success tools such as Gainsight, Salesforce, Zendesk, or similar.
  

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Preferred Qualifications

• Experience in HR Tech, IT Service Management (ITSM), or enterprise automation solutions.
• Prior experience working with AI-driven platforms and chatbots.
• Ability to work in a fast-paced, evolving startup environment.
  

Why Join Leena AI

• Opportunity to work with a cutting-edge AI platform that is transforming enterprise automation.
• Be part of a dynamic, innovative, and high-growth company.
• Work with a passionate and collaborative team.
• Competitive compensation, benefits, and career development opportunities.
  

Skills: relationship-building skills,itsm,customer success,account management,moveworks,problem-solving,enterprise collaboration platforms,communication skills,presentation skills,gainsight,customer success tools,churn rate,zendesk,ai-powered automation tools,adoption,salesforce