HRIS Helpdesk

Role & responsibilities

• Resolve and Escalate employee calls or queries with positive communication.

• Track issues to resolution and provide reporting with a root cause determination. Meet or exceed SLA for issue resolution.

• Build and maintain a helpdesk knowledge base for the HRIS System.

• Support HRIS (UKG) station deployments.

• Assist in HRIS training for operators / business leaders.

Technical Skills:

• MS Office Skills

• CRM / First Call Resolution experience preferred.

• UKG Pro HCM (pro) experience preferred.

Preferred candidate profile

• Strong systems/process orientation with demonstrated analytical thinking, organization skills and problem-solving skills.

• Project management experience preferred.

• Ability to balance multiple tasks concurrently in a high paced environment.

• Demonstrates strong and effective verbal, written, and interpersonal communication skills within a large organization.

• Stakeholder management.

• Work Hours US Shifts