Deputy Manager - Aftersales, NMIPL

Job Purpose

• Improving body shop efficiency with Revenue
• Supplier management like supplier of Paint, Consumable, insurance companies, RSA provider etc.
• Lead Innovations in Body shop to improve efficiency like AI etc.
• Ensure adherence to repair quality & paint process quality
• Enhance dealer manpower skill and capability through training and control
  

Responsibilities:

• Body & Paint revenue growth
• Drive B&P workshop inflow growth across dealer network
• BP Repair Order & Parts/BPRO - Target finalization for all India. Regular Monitoring Dealer Dispersion w.r.t target. Review with bottom dealers along with the Filed team.
• Commodity Penetration: Monitoring BP Commodity penetration. Dealer dispersion and review with bottom dealers to identify the root cause and actions.
• Body shop Quality enhancement : Body 5- Based on the customer concerns/Revenues, identifying the dealers for Body 5 activities. Execution and implementation of body 5 at identified dealers. Monitoring the results after implementations.
• PMGR to BP Conversion- Visualization through daily reports. Dealer dispersion w.r.t Target/National Average/Best dealer. Improvement actions through bottom dealer reviews.
• Quarterly Review with vendors for ORC Reconciliation and Improvement of Business.
• Raising the Paint ORC Invoices for collection of Business Auxiliary Charges.
• Lead Innovations: Digital estimation through Artificial Intelligence
• Enhancement of AI system for new innovative services
• Monitoring and improving of AI estimates through AI
• 
  Dashboard for AI Penetration & Revenue
• Meeting with vendors to address the dealer concerns.
• New Model integration in system
• Review with weak dealers along with Field team
• Paint Company Management (including Paint Drop Shipment)
• Manage strategic relationships with paint companies and allied vendors
• Drive regular business reviews, commercial coordination, ORC reconciliation, technical support alignment, and joint business improvement initiatives across the dealer network
• Conversions of dealers in paint Drop Shipment
• Execution of Paint Orders from Ware house.
• Ensure adherence to repair quality & paint process quality
• Improve repair quality and first-time-right ratio.
• Monitor Rework percentage, Quality audit scores
• Conduct technical audits and process gap analysis.
• Ensure proper usage of Repair tools & equipment
• Support implementation of advanced repair techniques.
• Enhance dealer manpower skill and capability through training and control
• Identify technical skill gaps across dealer manpower
• Prepare annual training roadmap
• Monitor training effectiveness
• Drive adoption of new repair technologies and innovation

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  Get Hired
  Collaboration with Insurance Companies
• Build strong coordination with insurance companies and surveyors
• Support dealers in accident business generation activities
• Target Finalization and monitoring. Dealer dispersion management.
• Coordinate with NRFSI to launch the new schemes & channel partners for better coverage.
• Arranging the steering committee with Insurance Partners for Quarterly Review
• Road Side Assistance
• Drive Roadside Assistance (RSA) business performance across the dealer network
• Monitor RSA penetration, vendor performance, customer experience, claim processes
• Securing RSA Budget, Negotiation With vendors for best price, Floating of RFQ to get the best quotes
• Finalization RSA Retail prices and schemes
• RSA Payment execution monthly.
• Monthly meeting with vendor for customer concern addressal and improvement action plan.
• Dashboard-->Parato Anlaysis of Concerns-->Action followup from TCS to reduce the concerns
  

Educational Qualifications
Diploma / BE - Mechanical, Automobile or equivalent
Sound experience on Body & Paint Operations and Insurance claim management
Must have advanced level skill on Microsoft Office - Excel, word, PowerPoint,
Min 8+ years of experience in OEM Aftersales operations in HO
Should have good understanding on dealer aftersales processes.
Should have sound knowledge of business & marketing
Gurugram Haryāna India