Job Description
About Company
Similar Jobs
Please verify your account first!
Send OTP
Please click on the Apply to verify the status of jobs posted more than 15 days ago, as they may have expired. Similar Jobs
Job Description
Key Responsibilities:
- Respond to customer inquiries via email, chat, or other non-voice communication channels.
- Address and resolve customer queries, issues, and complaints in a timely and professional manner.
- Process customer requests, troubleshoot issues, and provide accurate solutions or information.
- Maintain detailed records of customer interactions, feedback, and resolutions.
- Work with other teams to escalate and resolve complex or technical issues.
- Ensure high levels of customer satisfaction and contribute to team performance goals.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Participate in training sessions and continuously improve your knowledge and skills.
- Freshers with no prior work experience are welcome to apply.
- Excellent written communication skills, with a focus on grammar and clarity.
- Good problem-solving abilities and a positive, customer-centric attitude.
- Basic knowledge of computer systems, MS Office, and internet applications.
- Ability to work independently and as part of a team.
Looking to get Placed? Try our Placement Guarantee Plan
- Strong attention to detail and time-management skills.
- Willingness to learn and adapt to new tools, technologies, and processes.
- A good understanding of customer service principles is a plus.
- Education: Any graduate or undergraduate degree.
Skills
Customer SatisfactionCustomer ServiceIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
NPTEL (National Programme on Technology Enhanced Learning) is a joint initiative of the Indian Institutes of Technology (IITs) and the Indian Institutes of Information Technology (IIITs) supported by the Ministry of Education, Government of India. It offers a wide range of online courses in various engineering, basic sciences, and humanities disciplines.
Important dates & deadlines?
Application Deadline
09 Mar 25, 04:21 PM IST
Similar Jobs
View All
Loading...
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
Job Alert
Google hiring for Specific Roles Apply Now!
1 min ago
New Opportunity
Amazon is hiring freshers Apply Now!
5 min ago
Featured Jobs
Microsoft opening 50+ positions Apply Now!
10 min ago
