Oracle Fusion Expert ERP-Finance

Job Summary

As an Oracle Cloud Functional Support Consultant, you will serve as a primary post-sales contact for customers, providing functional and technical expertise across Oracle Cloud ERP modules. You will resolve complex issues, guide customers on best practices, and act as a trusted advisor-bridging business requirements with Oracle Cloud capabilities.

This role requires a strong combination of functional domain knowledge, hands-on technical skills, and a customer-first mindset, along with the flexibility to work in a 24/7 support environment.

• Act as the primary post-sales support contact for Oracle Cloud customers, resolving functional and technical issues.
• Diagnose and troubleshoot complex business and system problems across ERP.
• Translate customer business requirements into Oracle Cloud configuration and solution recommendations.
• Provide hands-on support for integrations, data loads, reports, and workflows using Oracle tools.
• Manage escalated cases, collaborating with internal teams and setting realistic expectations for customers.
• Continuously improve support processes, tools, and documentation to enhance service delivery.
• Maintain detailed technical and functional documentation for solutions and troubleshooting.
• Stay current with new Oracle Cloud features, releases, and best practices.

Qualifications & Skills

Mandatory

• 
  Bachelors degree in BE, BTech, MCA, CA, or equivalent (or relevant experience).
• 5+ years of experience in Oracle Cloud ERP implementation/support.
• Hands-on experience in at least five modules from one pillar:
  • ERP: GL, AP, AR, FA, IBY, PA, CST, ZX, PSA
• Strong business process understanding and functional troubleshooting skills.
• Advanced technical skills in:
  • SQL, PL/SQL
  • OTBI, BI Publisher, FRS
  • FBDI, ADFDI
  • BPM Workflows, ADF Faces
  • BI Extract (FTP), Payment Integrations, Personalizations
• Experience working in L2/L3 production support environments.
• Willingness to work rotational evening and night shifts.

Good-to-Have

• Exposure to multiple Oracle Cloud pillars (ERP).
• Experience in customer-facing support or consulting roles.
• Prior involvement in product escalations or global customer environments.
• Knowledge of release management and cloud patching cycles.
• Coaching, mentoring, or knowledge transfer experience.

Self-Assessment Questions (For Candidates)

1. Have I supported or implemented at least five Oracle Cloud modules within ERP
2. Can I confidently translate complex business requirements into Oracle Cloud configurations and solutions
3. Do I have hands-on experience with SQL, BI reports, FBDI/ADFDI, workflows, and integrations
4. Have I resolved high-impact customer issues in a production L2/L3 support environment
5. Am I comfortable working in rotational evening/night shifts while maintaining high customer service standards

Career Level - IC3