Ecommerce Manager

Who we are

PANGAIA exists to design a future where people and planet reconnect, through every product we create, the stories we tell, and every action we take. We fuse innovation, design, and purpose to responsibly deliver products and experiences that nurture well-being while ensuring minimal collective environmental footprint.

We are a global collective: one heart, many creative minds. From designers to scientists, from storytellers to retailers, we unite to build a platform that brings meaningful innovation to life. We don't just sell products - we redefine their role: shifting from symbols of consumption to instruments for wellness, consciousness, and lasting positive impact.

Our vision is simple: empower people to live more intelligently, beautifully, and responsibly through purposeful design, cutting-edge innovation, uncompromising quality, and a deeply connected community.

The Role

The Ecommerce Manager oversees site merchandising & product analytics which plays a critical role in driving onsite performance across our global Shopify ecosystem.

Sitting within the Ecommerce team and reporting to the Head of Ecommerce & Digital Growth, this role owns site merchandising execution, product performance analytics, and onsite optimisation, ensuring the right products, content, and promotions are surfaced to the right customers at the right time across all territories.

This role blends commercial merchandising instincts with strong analytical capability, working cross-functionally to improve conversion, product discoverability, and revenue efficiency while maintaining a premium brand experience.

Key Responsibilities

Site Merchandising & Onsite Experience

• Own day-to-day site merchandising across all Shopify storefronts and markets
• Manage and optimise categories, collections, navigation, filters, and search merchandising
• Ensure optimal product presentation across homepage, landing pages, PLPs, and PDPs
• Maintain balanced product exposure across best sellers, newness, seasonal focus, and long-tail opportunities
• Execute homepage and onsite content updates aligned to trading moments, launches, and campaigns
• Optimise product pages including imagery, content, reviews, cross-sell / upsell modules, and promotional messaging

Product Management & Launch Execution

• Manage product setup, organization, and lifecycle across Shopify
• Ensure accuracy and consistency of product data, pricing, SKUs, and attributes in line with ERP and backend systems
• Coordinate product launches end-to-end, including:
• Product readiness and stock availability
• Content requests and asset delivery
• Launch sequencing across markets
• Manage promotional mechanics including discounts, GWPs, PWPs, bundles, and regional offers

• Analyse product performance across categories, collections, and regions
• Monitor KPIs including conversion rate, AOV, sell-through, attachment rate, and product contribution to revenue
• Identify trading opportunities and underperformance, translating insights into clear merchandising actions
• Own weekly and monthly product and onsite performance reporting
• Deliver actionable insights to Ecommerce, Marketing, and Merchandising teams

Stock & Trading Support

• Monitor stock levels to proactively mitigate out-of-stock risks during key trading periods
• Partner with Supply Chain and Planning teams to inform replenishment and allocation decisions
• Support seasonal and promotional trading strategies through data-led merchandising decisions

Cross-Functional Collaboration

• Work closely with Marketing, CRM, and Content teams to align onsite merchandising with campaign calendars
• Partner with CRM to support email, onsite personalisation, and product-led messaging
• Coordinate with Ecommerce agency / GTM team on merchandising calendars and execution
• Communicate site updates, launches, and trading priorities clearly across teams

Reporting & Insights

• Produce regular reporting on:
• Best sellers by week, month, market, and category
• Product performance vs targets
• Onsite conversion and merchandising impact
• Analyse site performance across traffic, conversion, and engagement metrics
• Monitor GA4 and onsite analytics daily to surface optimisation opportunities
• Support forecasting and topline planning through product-level insight
  

What We're Looking For

Technical & Functional Skills

• Strong experience in ecommerce site merchandising and product analytics (3-5+ years)
• Hands-on experience working with Shopify (or equivalent ecommerce platforms)
• Strong working knowledge of Google Analytics / GA4 and ecommerce reporting frameworks
• Commercial mindset with proven ability to drive onsite conversion and revenue
• Experience working within fashion, lifestyle, or premium consumer brands preferred

Strategic & Commercial Competencies

• Ability to translate product and performance data into clear merchandising actions
• Strong understanding of ecommerce trading cycles, seasonal launches, and promotions
• Experience balancing commercial performance with brand presentation and customer experience
• Confidence working across multiple markets and territories

Profile & Attributes

• 4-5 years of Ecommerce experience
• Must have experience in working with Shopify
• Strong technical skills & a logical mindset
• Highly organised and detail-oriented with strong executional discipline
• Analytical, curious, and proactive in identifying optimisation opportunities
• Comfortable working cross-functionally in fast-paced ecommerce environments
• Self-starter with the ability to operate autonomously and take ownership
• Strong communicator, able to influence stakeholders through data and insight

Why Join Us

This is an opportunity to play a central role in scaling a global ecommerce business, owning how products are discovered, merchandised, and converted across markets.

If you are driven by data-led decision making, commercial impact, and building best-in-class onsite experiences, this role offers meaningful ownership, visibility, and growth.