Associate Manager - Customer Service

Manager VIP Service (The Matchmaking Maestro)

Thane | 4-6 Years | MBA Preferred (Swagger > Stamp)

What This Role Is About

This isn't customer service. This is VIP-level customer obsession. Youll lead a team of 40+ passionate advisors who dont just handle profiles they shape real love stories You’ll blend operations, coaching , customer experience , and tech enablement into one high-impact engine. You own outcomes, not just outputs. If you’ve built something meaningful for 3+ years in one place and loved the chaos — you’re exactly who we’re looking for.

What You’ll Do (Like a Pro)

Read Between the Lines

Train your team to listen deeper, understand intent, and personalize every interaction .

Map the customer lifecycle, fix leaks, remove friction, and build experiences that feel effortless.

Lead Like You Care

Coach, not command.

Build champions — not just call center agents .

Make Tech Work for People

Leverage AI, dashboards, and automation to eliminate the mundane and elevate the meaningful.

Run It Like a Founder

Think P&L . Own metrics . Drive scale. Never settle for survival mode.

Turn Tough Days Around

Escalations? You own them. Difficult conversations? You handle with empathy + authority.

Who You Are

Customer-first, always

Builder energy — you create structure from chaos

EQ + IQ combo

Led large B2C teams with real impact

At least one solid 3+ year stint of building something meaningful Thrive under pressure and deliver with calm confidence