129+ Applicants
Posted: 2 weeks ago
0-1 years
India
work from office
Posted: 2 weeks ago
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Applicants: 129+
Job Description
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Job Description
Job Title: Call Audit / Quality Analyst
Company: QHT Clinic
Job Type: Full-Time
Work Mode: Remote
Experience: 6 months to 1 year in Call Auditing / Quality Analysis
Work Schedule
Company: QHT Clinic
Job Type: Full-Time
Work Mode: Remote
Experience: 6 months to 1 year in Call Auditing / Quality Analysis
Work Schedule
- 9-hour shift
- 6 working days per week
- Audit recorded inbound and outbound calls for quality, accuracy, and compliance
- Evaluate communication skills, call flow, and adherence to SOPs
- Provide constructive feedback to calling teams for performance improvement
- Maintain audit reports and quality documentation
- Identify gaps, trends, and areas for process improvement
- Ensure high standards of patient experience and service quality
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- Personal laptop is mandatory
- Quiet and dedicated workspace at home
- Strong listening, analytical, and communication skills
- Attention to detail and ability to meet deadlines
- Basic knowledge of call quality parameters and reporting tools
- Healthcare or clinic background is a plus
- Experience in healthcare, clinics, or service-based industries
- Familiarity with QA scorecards and call monitoring tools
Skills
AuditAudit ReportsAuditingQaQuality DocumentationProcess ImprovementReportingSopsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
01 Apr 26, 01:33 PM IST
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