Customer Service Assistant

Job description / Role

Job Type
Full Time

Job Location
Dubai, UAE

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency

Not Specified

Job Function
Customer Service

Company Industry
Healthcare, Hospital & Medical Services

About Médetone

Médetone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services.

Role overview

We are looking for a dedicated and motivated CS assistant to join our ever growing team. The ideal candidate will have strong communication and problem-solving skills, a high attention to detail, and prior experience in customer service, preferably within the pharmaceutical or healthcare field.

The role will be responsible for providing friendly and professional support to customers, handling product inquiries, order management, and resolving any issues to ensure a positive customer experience.

Key responsibilities

• Provide prompt, friendly, and professional assistance to customers regarding product inquiries, order status, and general support.
• Process customer orders and returns, ensuring a smooth experience from order to delivery.
• Address and resolve customer complaints and concerns effectively.
• Maintain up-to-date knowledge of our products, services, and policies to assist customers accurately and confidently.
• Work closely with sales, logistics, and other departments to coordinate customer orders and resolve any issues quickly.
• Ensure all customer interactions comply with company policies and regulatory standards specific to the pharmaceutical industry.

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• Actively contribute to improving customer satisfaction and retention by delivering exceptional service and support.

This list is non-exhaustive.

Requirements

• Experience in customer service, preferably in a pharmaceutical, healthcare, or MedTech environment, is a plus.
• Native French or bilingual French & English speaking.
• Excellent verbal and written communication skills for effective interaction with customers and team members.
• Strong problem-solving skills to address customer concerns promptly and effectively.
• Basic understanding of pharmaceutical products or willingness to learn about the company’s offerings and industry standards.
• Ability to maintain a positive, empathetic, and professional attitude toward customers at all times.
• Strong organisational skills to manage multiple inquiries and maintain accurate records.

Benefits

Why work with us?

At Médetone, we are committed to creating a dynamic, innovative workplace where every team member has the opportunity to make a real impact. You’ll be joining a growing company that’s at the forefront of healthcare innovation, with the chance to contribute to exciting projects that are transforming patient care.

What we offer

• Access to cutting-edge technology and tools to support your work
• Competitive salary
• A collaborative and inclusive team culture
• Employee discounts on our healthcare products
• Opportunities for personal and professional development within a forward-thinking company