Automotive Customer Service Specialist

Royal Swiss Auto Services LLC.
Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 11 months ago
1-3 years
Abu Dhabi - United Arab Emirates (UAE)
Work from Office
Posted: 11 months ago
|
Applicants: 85+
Job Description
About Company
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Job Description

  • Serve as the primary point of contact for customers, addressing inquiries, complaints, and concerns in person, over the phone, or via digital channels.
  • Greet customers, provide information about automotive services, and guide them through the repair or maintenance process.
  • Actively listen to customers’ concerns, demonstrate empathy, and ensure they feel heard and understood, especially when they are upset or dissatisfied.
    • Free Workshop
  • De-escalate tense situations with professionalism and patience, maintaining a calm demeanor at all times.
  • Clearly explain repair processes, cost estimates, warranty details, and insurance procedures to customers.
  • Follow up with customers after service to ensure satisfaction and address any unresolved issues.
  • Collaborate with service and parts teams to resolve customer issues efficiently and accurately.

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  • Maintain accurate records of customer interactions, complaints, and resolutions for quality assurance and continuous improvement.
  • Implement customer satisfaction programs and monitor feedback to identify areas for improvement.
  • Escalate complex issues to management when necessary, ensuring a timely and satisfactory resolution.

Skills

Customer SatisfactionMaintenanceCustomer Service

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About Company

Royal Swiss Auto Services LLC is a company focused on providing professional auto services.

Important dates & deadlines?

Application Deadline

13 Jul 25, 03:06 PM IST

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Automotive Customer Service Specialist

Royal Swiss Auto Services LLC.

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